The UPS Store

Reviews

• JS

  J. Sniezek

  Feb 6, 2026
  5.0
  Friendly staff, easy printing
• JC

  Jane Cowperthwaite

  Jan 15, 2026
  5.0
  The UPS store in Arlington Heights goes way above and beyond to make sure their customers are happy. I ordered a whiskey gift set for my husband for Christmas, which was dropped at the store as it required a signature. It was, in all likelihood, taken with outgoing parcels as it disappeared. I was advised what to do, and I called the vendor to ask for a tracer on the package. The customer service at the vendor was abysmal, and they never traced the package. The package resurfaced three weeks later and the owner of the store, remembering our conversation, delivered it to me herself. They have my business for life. Customer Service like that is the exception, not the norm.
• KA

  ken ansin

  Dec 16, 2025
  2.0
  I don't like writing critical reviews especially of family run businesses. However my experience yesterday forces my hand. Returning two packages took 20 minutes. To be fair, there was some sort of computer failure the owner/staff were faced with. However, the lack of professionalism and customer service was unnecessary. Screaming, swearing, if felt more like a bad sitcom than reality. There are several other options for UPS stores locally Thank goodness.
• O

  -o- -o-

  Nov 19, 2025
  5.0
  I always have an excellent experience at the UPS Store on Mass Ave. The staff here are consistently friendly, professional, and incredibly efficient. Every visit feels easy—whether I’m dropping off a prepaid package, shipping something important, or needing help with printing or packing, they handle everything with care and attention to detail. What really stands out is how knowledgeable and patient the team is. They’re always willing to answer questions, offer the best shipping options, and make sure everything is securely packed. Even when the store gets busy, they move things along quickly without ever making customers feel rushed. The location is clean, well-organized, and very convenient, and the level of service is always reliable. It’s clear the employees take pride in what they do, and it makes a big difference. Highly recommend this UPS Store to anyone in the area looking for fast, friendly, and dependable service!
• VL

  Veronica L

  Nov 15, 2025
  5.0
  Wow, the customer service. The one guy working today was not only so kind and patient with everybody but he did such a fantastic job multitasking and corralling people. Please give this man a raise!

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