The UPS Store

4.5
227 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2646 in Andover offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To King's Subs.

Details

  • DeliveryNot available

Location

The UPS Store
9 Bartlet St, Andover, MA
01810, United States

Hours

Reviews

4.5
227 reviews
5 stars
190
4 stars
6
3 stars
2
2 stars
4
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the friendly and helpful staff, particularly highlighting Kevin and Tom for their exceptional service.

Efficiency

Many reviews noted the quick and efficient handling of shipments, with staff making the process easy and seamless.

Store Hours

Several customers expressed frustration with inconsistent store hours, reporting that the store was often closed during posted hours.

Packaging Assistance

Customers appreciated the thorough assistance with packaging and shipping, often mentioning the staff's willingness to go above and beyond.

Mixed Experiences

While many reviews were positive, there were a few negative experiences regarding customer service and specific employee interactions.
  • PC
    P C
    Dec 30, 2025
    5.0
    Fast and Friendly service. We had to notarize some papers and the gentleman was very patient. They also offer witnesses but better call first to make sure there are enough staff there to do it.
  • LA
    Lisa Antuna
    Dec 19, 2025
    5.0
    This is the best UPS store in Massachusetts. Kevin, his uncle and the entire team are incredible. They are kind, patient and always take the best care of their customers. Thanks for all you do!!
  • JG
    Jennifer Geddes
    Dec 11, 2025
    5.0
    I had an outstanding experience at the UPS Store today thanks to Gus! From the moment I walked in, he was welcoming, attentive, and genuinely committed to helping me with everything I needed. He explained my options clearly, handled everything quickly, and made the whole visit effortless. Customer service like that is rare these days — thank you, Gus, for making my day easier!
  • JR
    Joachim Robinson
    Dec 8, 2025
    5.0
    Efficient and effective best way to describe it. Customer Service was also very inviting. I would recommend 200%
  • DB
    Dr. Meg | Lovely Bones
    Dec 7, 2025
    5.0
    The owner of the UPS Store in Andover, MA, made a real positive impact on my family today! The holidays can be so expensive. Kevin helped us find the most cost-efficient way to ship some gifts to loved ones across the country, so they could arrive in a timely fashion without us breaking the bank. As a business owner myself, I so appreciate the attention and dedication to customers. Thank you, Kevin, Happy Holidays!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2646 in Andover offer?

The UPS Store #2646 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.