The UPS Store

1.7
188 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0472 in Amherst offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In Newmarket Center.

Details

  • DeliveryNot available

Location

The UPS Store
6 University Dr, Amherst, MA
01002, United States

Hours

Reviews

1.7
188 reviews
5 stars
26
4 stars
6
3 stars
1
2 stars
6
1 star
149

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlight the rudeness and dismissive behavior of a specific employee, leading to a consistently negative customer experience.

Customer Service

Customers frequently report poor customer service, including unhelpfulness and a lack of basic assistance with shipping and returns.

Long Wait Times

Many customers express frustration over long wait times due to insufficient staffing, often with only one employee available to handle multiple customers.

Inconsistent Experiences

While many reviews are negative, a few customers report positive experiences, indicating that service quality may vary depending on the employee present.

Recommendation to Avoid

A significant number of reviews recommend going to alternative locations, such as Staples, for better service and efficiency.
  • TL
    Thom Levy
    6 days ago
    1.0
    The head guy definitely has an attitude and is not friendly.
  • TT
    Tu Tran
    Nov 3, 2025
    1.0
    The guy that works here is disgustingly rude. I’ve been here 3 times and he always gives me the same attitude. But today, I brought a package in for return and it wasn’t even opened since it was delivered. He tucked the tape in the middle of the box and made the whole thing opened. Then, proceeded to have the audacity to charge me $3 to get it repackaged while it’s just a piece of tape. By the way, he always gives me and other customers the most threatening look.
  • LS
    Liam Stapleton
    Nov 1, 2025
    1.0
    I have been to this store several times, always met with rudeness from the older guy that seems to always be there and always be miserable. Never felt the need to leave a review until today where I was absolutely blown away. Two people in the store had very subtle Indian accents and he spoke to them like they got off the boat yesterday. Disgusting. He was also rude to me of course, and didn't help any of us with any of our issues. I went to the store in west Springfield 30 min away, they had my problem sorted within 5 minutes and we're actually polite/informative. I am astonished that UPS still employs him and let's him talk to customers. Should be pushing a mail cart around in a warehouse or fired altogether.
  • MB
    Matt Brewster
    Oct 21, 2025
    1.0
    Rude staff, would be the last place I bring a package again.
  • AT
    Andrew Terry
    Oct 7, 2025
    1.0
    Ayeeeo the guy that has been running this store for like the past 5+ years is loosing it finally. He just threw my pre paid and posted package at the wall with a full line of customers. All I did was simply drop it off. Why is this guy doing customer service???

Frequently Asked Questions About The UPS Store

What services does The UPS Store in Amherst offer?

The UPS Store #0472 in Amherst offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.

Where is The UPS Store in Amherst located?

It is located at 6 University Dr, Ste 206, Amherst, MA 01002, USA, inside Newmarket Center.