Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0472 in Amherst offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In Newmarket Center.
Details
- DeliveryNot available
Location
Hours
Reviews
1.7
188 reviews
5 stars
26
4 stars
6
3 stars1
2 stars
6
1 star
149
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Numerous reviews highlight the rudeness and dismissive behavior of a specific employee, leading to a consistently negative customer experience.
Customer Service
Customers frequently report poor customer service, including unhelpfulness and a lack of basic assistance with shipping and returns.
Long Wait Times
Many customers express frustration over long wait times due to insufficient staffing, often with only one employee available to handle multiple customers.
Inconsistent Experiences
While many reviews are negative, a few customers report positive experiences, indicating that service quality may vary depending on the employee present.
Recommendation to Avoid
A significant number of reviews recommend going to alternative locations, such as Staples, for better service and efficiency.
- TLThom Levy6 days ago1.0The head guy definitely has an attitude and is not friendly.
- TTTu TranNov 3, 20251.0The guy that works here is disgustingly rude. I’ve been here 3 times and he always gives me the same attitude. But today, I brought a package in for return and it wasn’t even opened since it was delivered. He tucked the tape in the middle of the box and made the whole thing opened. Then, proceeded to have the audacity to charge me $3 to get it repackaged while it’s just a piece of tape. By the way, he always gives me and other customers the most threatening look.
- LSLiam StapletonNov 1, 20251.0I have been to this store several times, always met with rudeness from the older guy that seems to always be there and always be miserable. Never felt the need to leave a review until today where I was absolutely blown away. Two people in the store had very subtle Indian accents and he spoke to them like they got off the boat yesterday. Disgusting. He was also rude to me of course, and didn't help any of us with any of our issues. I went to the store in west Springfield 30 min away, they had my problem sorted within 5 minutes and we're actually polite/informative. I am astonished that UPS still employs him and let's him talk to customers. Should be pushing a mail cart around in a warehouse or fired altogether.
- MBMatt BrewsterOct 21, 20251.0Rude staff, would be the last place I bring a package again.
- ATAndrew TerryOct 7, 20251.0Ayeeeo the guy that has been running this store for like the past 5+ years is loosing it finally. He just threw my pre paid and posted package at the wall with a full line of customers. All I did was simply drop it off. Why is this guy doing customer service???
Frequently Asked Questions About The UPS Store
What services does The UPS Store in Amherst offer?
The UPS Store #0472 in Amherst offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.
Where is The UPS Store in Amherst located?
It is located at 6 University Dr, Ste 206, Amherst, MA 01002, USA, inside Newmarket Center.
What are the operating hours of The UPS Store in Amherst?
The store is open Monday to Friday from 8:30 AM to 6:30 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.
Is The UPS Store in Amherst open on holidays?
The store is closed on November 27, 2025; December 25, 2025; December 31, 2025; January 1, 2026; and January 19, 2026. It operates with regular hours on November 11 and 28, 2025.
What payment options are accepted at The UPS Store in Amherst?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
How can customers contact The UPS Store in Amherst?
Customers can reach them by phone at +1 413-549-1070 or email at store0472@theupsstore.com.
Are there any special offers available at The UPS Store in Amherst?
Yes, the store offers special discounts and coupons which can be found on their website under special offers.
What nearby services can complement my visit to The UPS Store in Amherst?
Nearby, you can visit Shred Nations for additional shredding services, Hospice Shop of the Fisher Home for thrift shopping, and The Laundry Club for laundry needs.
How can nearby places like Greenfield Savings Bank help me during my visit to The UPS Store in Amherst?
Greenfield Savings Bank nearby offers banking and loan services, convenient if you need financial services before or after your visit to The UPS Store.
What community services are close to The UPS Store in Amherst for local support?
You can find Youth Futures International nearby, a community service nonprofit, and US Marine Corps Recruiting for public and government associations, providing community engagement opportunities.