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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0472 in Amherst offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In Newmarket Center.
Details
- DeliveryNot available
Location
Hours
Reviews
1.7
193 reviews
5 stars
26
4 stars
6
3 stars1
2 stars
6
1 star
154
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff, particularly one employee, is frequently described as rude, dismissive, and unhelpful, leading to a negative customer experience.
Long Wait Times
Customers consistently report long wait times due to insufficient staffing, often with only one employee available to assist.
Unprofessional Behavior
The main employee is noted for aggressive and unprofessional behavior, including throwing packages and making customers feel uncomfortable.
Poor Communication
Customers have difficulty reaching the store by phone, and there are complaints about the lack of assistance and information provided.
- CUCelia UtleyDec 19, 20251.0Not sure why I'm bothering to leave a review since the owner of this store clearly doesn't care about customers experiences. The "owner" responds with some generic response to customers horrendous experiences but nothing changes. I had to go there tonight. Staples wasn't an option for my return and didn't have time to go to Hamp or Greenfield UPS stores. I knew it would be miserable and the mean guy didn't disappoint. It was so busy and he was somean to everyone. 45 minutes because he disappears into the back in between customers. Luckily, I went prepared for the experience to be awful. It's almost comical.
- DMDavid MolinaDec 18, 20251.0Dropped off a package. The next day it hadn't arrived we reached out to our company ups rep and they told us it was never dropped off at the ups store. We were instructed to go in and make sure it was scanned in properly. We were met by an older gentleman who was quite hostile and rude. He brought out the package (that was marked with this way up stickers) tossed it sround then slammed it on the counter. We often ship packages with thousands of dollars of equipment and have never seen it be handled this poorly.
- ABAnish Tushar BachalDec 9, 20251.0This Store is the worst UPS store I have ever seen. I have been there multiple times and always had bad experience. Today I visited the store to return a package, there were already two boys over there and this old guy in the store who is responsible for the working of the store scared them so much with his looks and actions that those guys left without even returning their package. It was my turn to return the package the moment I went to the counter I greeted him with a “hi” he just ignored me and left from there, came after a while and was giving me looks. There was also a girl before me she had some parcel with some clothes, he tore the parcel and threw all the clothes on the weighing scale then later was handling the clothes like they were some shitty objects. He then took the clothes in hand and was giving such disgusting looks I never expected from anyone. He always give horrendous look to everyone in the store. never saw such horrible personality.
- HDHenry DizardDec 1, 20251.0So slow and rude. Threw all the packages against the wall. Took 45 minutes and there was one person in front of me when I arrived
- TLThom LevyNov 17, 20251.0The head guy definitely has an attitude and is not friendly.
Frequently Asked Questions About The UPS Store
What services does The UPS Store in Amherst offer?
The UPS Store #0472 in Amherst offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.
Where is The UPS Store in Amherst located?
It is located at 6 University Dr, Ste 206, Amherst, MA 01002, USA, inside Newmarket Center.
What are the operating hours of The UPS Store in Amherst?
The store is open Monday to Friday from 8:30 AM to 6:30 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.
Is The UPS Store in Amherst open on holidays?
The store is closed on November 27, 2025; December 25, 2025; December 31, 2025; January 1, 2026; and January 19, 2026. It operates with regular hours on November 11 and 28, 2025.
What payment options are accepted at The UPS Store in Amherst?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
How can customers contact The UPS Store in Amherst?
Customers can reach them by phone at +1 413-549-1070 or email at store0472@theupsstore.com.
Are there any special offers available at The UPS Store in Amherst?
Yes, the store offers special discounts and coupons which can be found on their website under special offers.
What nearby services can complement my visit to The UPS Store in Amherst?
Nearby, you can visit Shred Nations for additional shredding services, Hospice Shop of the Fisher Home for thrift shopping, and The Laundry Club for laundry needs.
How can nearby places like Greenfield Savings Bank help me during my visit to The UPS Store in Amherst?
Greenfield Savings Bank nearby offers banking and loan services, convenient if you need financial services before or after your visit to The UPS Store.
What community services are close to The UPS Store in Amherst for local support?
You can find Youth Futures International nearby, a community service nonprofit, and US Marine Corps Recruiting for public and government associations, providing community engagement opportunities.