United States Postal Service

1.9
101 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 601 Wood St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
601 Wood St, West Monroe, LA
71291, United States

Hours

Reviews

1.9
101 reviews
5 stars
19
4 stars
2
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4
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1 star
73
  • RC
    Randy Cupples
    Oct 24, 2025
    1.0
    I was trying to get ahold of a human being to talk to but I never could.
  • GM
    Gerald Mott
    Jul 31, 2025
    1.0
    Horrible customer service need to fire the person.
  • ER
    Emily Rose
    Aug 4, 2024
    1.0
    Said package got sent back to post office because of "address invalid". Looked on the USPS website and the website I've ordered from (with no problems before) and my address is correct. I feel like they just didn't feel like driving out here and knew it was a Sunday so I couldn't call.
  • CD
    Caitlin Dupree
    Dec 24, 2020
    1.0
    The workers here were so unhelpful. First they would never answer the phone so we had to drive up to the post office. We knew the package we were NEEDING had already arrived at the post office, so we wanted to try and pick it up. They told us the package we needed was there but that it was on a pallet in the back and still wouldn’t be delivered for a few days. No one offered to go check anything out for us. Incredibly rude to us as well. I see why the postal service is struggling with these types of employees!! So lazy.
  • LD
    Linda Dowdy
    Nov 14, 2019
    1.0
    Cannot contact PO direct even though numbers are posted. The recording acknowledges the West Monroe PO but no one answers even though recording states someone will answer. We have had terrible rural delivery recently. Would like to complain but can't without going to Post Office personally.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.