United States Postal Service

1.7
163 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5720 Citrus Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5720 Citrus Blvd, New Orleans, LA
70123, United States

Hours

Reviews

1.7
163 reviews
5 stars
23
4 stars
4
3 stars
1
2 stars
7
1 star
128

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and negative attitudes.

Delivery Issues

Customers frequently reported problems with package delivery, including late deliveries, packages marked as delivered but not received, and misdelivered items.

Management Concerns

Several reviews pointed to poor management and lack of accountability among staff, leading to ongoing issues with service quality.

Mixed Experiences

While many customers had negative experiences, a few noted positive interactions with specific employees, indicating inconsistency in service.
  • PS
    Phylisha Soleto
    Dec 23, 2025
    1.0
    This is the worst post office I have ever visited and it doesn't matter if you complain because no one will do anything. Not one staff member has a good attitude. The post office itself is filthy and he parking lot has McDonald's bags and trash all over it. I have witnessed employees treat people with such disrespect and then talk about them and laugh about it in front of other people after they walk out. sad thing is is that nothing absolutely nothing will ever come of a complaint
  • JJ
    Joshua Jewell
    Dec 23, 2025
    1.0
    Im an elderly caregiver and this post office lied about noy being able to deliver, are now ignoring me on the phones, ive heard them pickup just to hang up immediately Just file an OIG report like I did this place sucks
  • JO
    Juan José Ortega
    Nov 8, 2025
    1.0
    I am just going to say.... RUDE..... Costumer service in not in their minds
  • DP
    DeeAnn Plueger
    Aug 14, 2025
    1.0
    I have literally called 40 times this week with no one answering when I need an actual person to answer my question
  • CL
    Christopher Lindner
    Aug 13, 2025
    1.0
    Rude staff, wouldn't even give me a piece of tape to put a label on after already having the label and said I would have to buy a whole roll.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.