United States Postal Service

2.3
302 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 701 Loyola Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
701 Loyola Ave, New Orleans, LA
70113, United States

Hours

Reviews

2.3
302 reviews
5 stars
79
4 stars
14
3 stars
4
2 stars
15
1 star
190

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees displaying a lack of professionalism.

Delivery Issues

Numerous complaints about packages being delayed, lost, or misrouted, with some customers experiencing significant financial impact due to these issues.

Facility Conditions

The location was described as dirty and poorly managed, with long wait times and inconsistent hours of operation.

Mixed Experiences

While many reviews were negative, a few customers highlighted positive interactions with specific employees who provided helpful service.

Overall Reliability

The USPS service at this location is perceived as unreliable, with frequent issues reported regarding mail and package handling.
  • BD
    Brian Denzer
    4 days ago
    1.0
    I used to support the beleaguered USPS, but after they lost one Priority Mail package, and another taking more than a week to deliver (four days longer than "usual"), and both customer service and the claims process being very unsatisfactory, I'm done.
  • TT
    THARLIE
    Oct 26, 2025
    3.0
    Trucker📢📢📢 Your gps will send you your the bus station which is the front of the usps. Follow your phone GPS instead. The museum Street is the one. Make a left when you get there ring the interphone. Follow the path make a left . The get me unloaded quickly.
  • MB
    Madi Brown
    Sep 23, 2025
    1.0
    The agent was 20 minutes late to my passport appointment, and they had the waiting room closed and locked, so I had to stand that entire time.
  • SP
    Susie Poulter
    Sep 9, 2025
    1.0
    This location picks up at my office building mail slot/room and we have not had a single package of ours scanned (at least one to three packages per day) since August 26th. It is now September 9th and I have now had to deal with thousands of dollars in products essentially lost in the abyss of USPS. I wish I would have noticed sooner or I would have taken my packages directly to a location and watch them scan. This is very frustraing as we have not had issues this bad in the past, and now I'm dealing with clients requesting Ebay refunds for products that MAY eventually get to them as I cannot get the package back once they do decide to come pick them up.
  • AL
    Adam Lester
    Aug 23, 2025
    1.0
    I understand that this isn't exactly five star service and I'm no one special, but the people they have working there have this abysmal attitude like it's the standard. I went in there, place was nearly empty except for myself and one other person. The person at the desk acted like I was wasting her time or keeping them from some important task. Not sure if it was my skin color or her not liking the way I looked, but I'm over here trying to be polite while the person at the desk is talking to me like I'm bothering her from some great task other than looking pissed off and playing on her phone (they sure don't bother keeping the building clean) and I was just there to do a quick address update. Another time I was charged nearly $10 to ship a letter that I just put in a slightly larger envelope to keep it from getting mixed in with junk mail. I legit walked out of there and regretted not going to the FedEx and will bet even money the post office lost it due to pure incompetence or it was junked out of pure spite since the desk worker told me off for giving her a low rating on the touch screen when the transaction was done.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.