United States Postal Service

2.3
306 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 701 Loyola Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
701 Loyola Ave, New Orleans, LA
70113, United States

Hours

Reviews

2.3
306 reviews
5 stars
80
4 stars
14
3 stars
4
2 stars
15
1 star
193

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.

Delivery Issues

Numerous customers reported significant delays and lost packages, with many packages getting stuck at the distribution center.

Staff Attitude

Several reviews mentioned a negative attitude from employees, contributing to a frustrating customer experience.

Mixed Experiences

While many customers expressed dissatisfaction, some noted helpful and friendly staff members who provided good service.
  • RP
    Richard Pendleton
    Dec 26, 2025
    5.0
    Service was great. Envelopes and Boxes were supplies. Package was delivered before Christmas!
  • AS
    Anthony Smith
    Dec 25, 2025
    5.0
    Pleasant and very knowledgeable
  • KM
    Kenneth Moore
    Dec 19, 2025
    1.0
    This has to be the worst usps in the country my package has been sitting here not moving since Dec 14th today is the 19 unbelievable and from the reviews I'm not the only one I live about 3hrs away but I work in new orleans so I went there on the 18th to see if I could maybe pick my package up NOPE wast of time these people dont want to help you at all typical new orleans they said they can't go in the back and get it I have to wait till it gets to my local post but they have the damn thing and won't ship it beyond frustrating
  • DD
    DRAYVAIND
    Dec 15, 2025
    1.0
    I work with several Post Offices for Bulk Mailing services. This one is the most unprofessional and unorganized out of them all.
  • BD
    Brian Denzer
    Nov 20, 2025
    1.0
    I used to support the beleaguered USPS, but after they lost one Priority Mail package, and another taking more than a week to deliver (four days longer than "usual"), and both customer service and the claims process being very unsatisfactory, I'm done.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.