The UPS Store

2.3
141 reviews
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Business Details

123 Baronne St, New Orleans, LA
70112, United States
(504) 335-3114
https://locations.theupsstore.com/la/new-orleans/123-baronne-st
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6122 in New Orleans offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Business Center Inside The Roosevelt New Orleans Hotel (Mezzanine Level).

Details

  • DeliveryNot available

Location

The UPS Store
123 Baronne St, New Orleans, LA
70112, United States

Hours

Reviews

2.3
141 reviews
5 stars
34
4 stars
6
3 stars
7
2 stars
11
1 star
83

What are people saying?

AI-generated from recent customer reviews

Hidden Fees

Many customers reported unexpected charges for services, particularly for Amazon returns, which are typically free at other UPS locations.

Location Issues

The store is difficult to find, located inside a hotel with inadequate signage, leading to confusion among customers.

Customer Service

While some staff members received praise for their friendliness and helpfulness, overall service was inconsistent, with reports of slow processing and lack of assistance.

Incorrect Hours

Numerous reviews highlighted discrepancies between the posted hours online and the actual operating hours, causing inconvenience for customers.
  • LL
    Lia Lia
    Dec 10, 2025
    5.0
    $5 charge to ship returns, cool place and cool staff though.
  • LR
    Lillie Robertson
    Nov 25, 2025
    5.0
    Awesome! Thanks Great customer service very friendly young gentleman
  • CB
    Craig Ball
    Nov 22, 2025
    1.0
    Scam site. They list as a UPS Store but call themselves “non-traditional,” meaning they tried to charge you five dollars to drop off something but Amazon says carries no shipping charge and no surcharge at the UPS store. Beware the shop! Not only is it hard to find and challenging to reach because you have to park in downtown, but their attempt to charge absurd drop off fees is nothing short of a scam.
  • TB
    Tiawanna Brown
    Nov 7, 2025
    1.0
    I just left this location after waiting 20 minutes watching 2 employees chat while the doors were locked during business hours. No one ever acknowledged me to let me that they’d assist me soob or anything. They disappeared out of my view while I continued to wait and now no one is answering the phone. Even the hotel staff were confused at how long I had been left standing in the hall and tried the door handle to see if they had unlocked it.
  • CD
    C D
    Oct 21, 2025
    1.0
    SCAM. This location charges shipping and handling fees, even with a UPS shipping label. They were listed as an authorized shipper per my UPS receipt. It is located inside the Roosevelt hotel with no signage. I had to pay for parking and had to ask multiple employees how to get to the UPS inside and on top of that when I got there, they said they needed to charge me extra shipping and handling fees because they are located inside a hotel even though I had a prepaid UPS label.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 9:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in New Orleans offer?

The UPS Store #6122 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and more.