The UPS Store

Reviews

• CH

  Christopher Hardyway

  Jan 30, 2026
  1.0
  I missed a delivery didn't receive notification can't pick my package up they suck
• PL

  Paulette Lathan

  Jan 23, 2026
  1.0
  Customer service is poor. They don’t even greet you when you walk in the door nor make eye contact. Very weird interaction.
• FF

  FunnySunnyDaze

  Jan 16, 2026
  1.0
  There is a package thief working at this location. I saw that someone else in the reviews has also had the experience of their item in their package being stolen/switched out after dropping the item off for packaging at this location. I suspect that the white young male with short ginger curly hair that works here has stolen my package as I dropped it off on 12/31/25 yet it NEVER reflected being scanned into the system after this. Before drop off, I had a weird interaction with the male previously mentioned. I bought in a UPS Ground Saver package for drop off on 12/31/25. The guy saw “USPS Parcel Select” on the bottom of the shipping label and tried to tell me that he couldn’t give me a receipt and that he will drop the package off at USPS. I told him that was incorrect and that the package was for UPS, and that I should be able to receive a receipt for proof of drop off. He re-examined the package then apologized after seeing the words “UPS Ground Saver” on it and gave me my receipt. Tracking has NOT updated since then and an investigation has been opened about the now “lost” package. I tried calling this location and some woman was dismissive on the phone and told me to call the 1-800 number. However, that number does NOT let you talk to a human no matter how long you wait on the line. Beware of this location as they’re stealing packages!! I will be switching locations.
• TB

  Tommie Bynum

  Dec 29, 2025
  1.0
  The notary who works out that store has nothing to do with this story. As a fellow notary sorry of you receive any blowback from this post. I went to this ups store on November 15, 2025 to return my att air device. When I tried to return the device I was told the system was down and they were currently changing internet providers. As I was leaving the store I was told by (rusty) not 100% sure his name but It was an older guy in his mid 40s who said write my name, number, and account number on a paper and he will get it processed when the system comes up. I left the information and the box(silly me for trusting that guy who works at the store behind the counter to do his job). Fast forward 30 days later att informs me they still have yet to recieved the package and I will owe $200+tax for non return device. I call the store and as soon as I start explaining I left the package and information. The employee on the phones starts to inform me they don’t take packages that way. And never did and never will. I then explain everything in detail and she tried to throw a younger employee under the bus asking did I leave it with him( whoever you are, watch your coworker kid I think she has it out for you lol). After denying everything I said wasn’t true I described the guy who took the package and she said that sound like the owner and she placed him on the phone. He remembers it and apologized and said he will look for the box. During the last 2 weeks. I have been trying to call back to get an update and nobody has answered and I called a lot. I don’t live in monroe and work over the road so I cannot walk in the store to check. As of today I paid the ATT bill so I’m leaving the review. I would have been ok if they said we just cannot find it and that It was lost instead of basically ghosting me because i didn’t get a follow up call. I will still owe att either way without a receipt. If you use them be sure to get a receipt. Good luck to anyone who’s reading this.
• SH

  Sally Henry

  Dec 27, 2025
  2.0
  Brooks was extremely rude . I understand it’s right after Christmas and if you don’t want to be at work but why are you publicly expressing that to people who are just trying to get some items shipped off? He made a rude remark about customers coming in to his coworker then acted very obviously annoyed when he had to open the other register to help the guests when I had issues with my shipment . I was semi shocked cause it’s not like any customers were doing anything wrong nor do I have very much to say online about customer service workers online. Was just very surprised how blatantly disrespectful he was

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