Business Details
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Visit your local Post Office™ at 921 Moss St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
3.7
227 reviews
5 stars
149
4 stars2
3 stars
4
2 stars2
1 star
70
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported consistent problems with package delivery, including missed delivery attempts and packages being marked undeliverable without proper justification.
Customer Service
While some customers praised individual staff members for their friendliness and helpfulness, many others experienced poor service, including long wait times and unhelpful responses.
Staff Performance
Several reviews highlighted the inconsistency in staff performance, with some employees receiving high praise for their professionalism, particularly a staff member named Michael, while others were criticized for being rude or unhelpful.
Facility Conditions
Customers noted issues with the physical condition of the post office and the need for more staff to handle the volume of customers effectively.
Overall Satisfaction
Overall, customer satisfaction varied widely, with some expressing loyalty and appreciation for the service, while many others expressed frustration and disappointment with the postal service.
- RRRoyalOct 18, 20251.0Worst post office ever
- MBmario beascocheaOct 5, 20251.0Worst place ever. Especially for the delivery. They come up with any excuse not to deliver packages. They make it so inconvenient and a waste of time when you have to go all the way down and pick up a package they could of delivered. Worst mail delivery service ever. There was one car in my drive way and they tell me the drive way was inaccessible. Cleary the driver is lazy as hell that he cant walk 15 ft to the door.
- CMCarl MorrellSep 20, 20251.0USPS constantly posts undeliverable to my address when my address has been registered to the same location for almost 70 years and is less of walk than a football field off of the road. It's a bit ridiculous at this point.
- PPPurpleSep 19, 20251.0Please STOP scanning deliveries as a “delivery attempt” when you're not actually attempting the delivery. It’s getting old, and people are getting more and more frustrated with your company, specially your Lake Charles, LA branches. Hire more people or train your staff better, SOMETHING, because this is becoming a joke.
- AJAmber JenkinsAug 13, 20251.0It's so sad how my yard is being damaged by our mail carrier!! We take pride in keeping up our yard, but the person that brings our mail feels the need to make pot holes in our front yard so they don't have to get out of their truck. I made a complaint in July and was told it would be fixed and not happen again!! well I guess our yard means nothing to our carriers.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 921 Moss St?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time passport applications. You should complete and print your passport application form before applying.
Do I need an appointment for passport services at this location?
Most passport services require an appointment scheduled via the online scheduler, although limited walk-in hours may be available at select locations.
Does this Post Office provide passport photos?
Yes, passport photo services are available but require an appointment made through the online scheduler.
What are the operating hours of the United States Postal Service at 921 Moss St?
The Post Office is open Monday to Friday from 8:00 AM to 5:00 PM and on Saturdays from 8:00 AM to 12:00 PM. It is closed on Sundays.
Can I get a PO Box at this Post Office and how?
Yes, you can apply for a PO Box online or in person. Online reservations are available at the USPS website, and you will need two valid IDs when applying in person.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes; however, access hours may vary by location. Please check with this Post Office for specific lobby hours.
What nearby places can I visit before or after my trip to the United States Postal Service at 921 Moss St?
You can visit the Internal Revenue Service for financial services, Starbucks for coffee, or the YMCA for a workout, all within close proximity to this Post Office.
Are there other government services close to this Post Office?
Yes, the Post Office Downtown and Internal Revenue Service offices are nearby, providing convenient access to government services in the area.
Where can I find legal services near the United States Postal Service at 921 Moss St?
Several law firms such as The Johnson Firm, Todd H Melton LLC, and Godley Law Firm are located nearby and can assist you with various legal matters.