Business Details
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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5000 Lake St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.7
174 reviews
5 stars
24
4 stars2
3 stars
6
2 stars
8
1 star
134
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.
Delivery Issues
Many customers reported consistent problems with package deliveries, including misdelivered items, packages marked as delivered but not received, and delays.
Long Wait Times
Customers frequently mentioned long lines and slow service at the post office, often with insufficient staff to handle the volume.
Communication Problems
There were multiple complaints about the inability to reach the post office by phone, with calls going unanswered or being abruptly disconnected.
- LBLahra BoitnottDec 5, 20251.0They just don’t bother delivering your packages. I have a ring camera, no one came by, and they still left a slip for me to come get the package. LAZY. LAZY. LAZY.
- CSCarla SublerDec 1, 20251.0No one EVERS answer the phone!! I understand they may be busy, but it is definitely not proper customer service. Now they want to raise prices!!
- CBchelsea boundsNov 22, 20251.0Zero stars if I could. Mail is delivered to the neighbor almost every time, absolutely ridiculous and they leave my mailbox unlocked, open with packages inside!
- JGJennifer GNov 1, 20251.0Had a priority overnight package sent from Denver. Some things that were time sensitive, obviously. It was sent on Wednesday around 3 pm Denver time, which is an hour earlier than here in 70601. First of all, how is 2 days overnight? Because it was expected by 6 pm on Friday the 31st of October. They need to change the name if it's not actually overnight delivery. Anyway, we were in the lake Charles area several times this year. All of January, and all of May through end of September. We went to Denver for a month, and came back at the end of October. We had set up a UPS stsore mailbox to get mail while we're here. That was another inconvenience because they are only open until 6:30 pm and 3:30 on sat and we are day time sleepers. I think they close even earlier on Sunday. Anyway we have moved up to Shreveport but still have the mailbox here. There is one set up in Shreveport for my son, but I don't have access to it and he's out of town for another week at least. So we drove here to lake Charles from Shreveport because we needed that package. We literally made a trip from Shreveport just so we could get this package. I also cleaned out my storage unit while here but that was an afterthought, the main purpose was to get the package we need. We needed to pick up the package and be back to Shreveport to work later in the evening. Even if the package arrived by 6:30 pm, we still would have made it back on time for work. It's 3.5 hrs drive. Well we slept very little because we were at storage at 6 am packing that up. That's when they open. We're daytime sleepers. So we also have to pay for an extra night if we want to sleep during the day, otherwise we have to check out at 11 am. So we got up early and packed up the car with all our luggage and stuff we take to our room (got ice for the cooler and packed it with our cold stuff), and drove down to UPS store. We arrived around 6:15 pm. I had checked before leaving and was disappointed to see that it said I was still at Lafayette location, I figured if it was just not updated, it could be at the ups store. So we waited. 6:30 came and went. They said their USPS person had not arrived yet. I asked them which post office serviced that area and they didn't know, so I'm posting this review on each one in the area. This was a hUGE inconvenience for us. we had to go back to our room, which fortunately, we had the night still paid for, but also have to get up early when we're usually asleep, and then check out. Pack up our car again, and wait at UPS store for the package. It still shows as being in Lafayette for now. It's 10 am and we're getting ready to leave hotel. Plus we missed out on work last night where we could have been making money! What happened to USPS? So much inconvenience and time/gas/energy/money wasted! Used to be reliable but now it's awful everywhere! Photo is from Saturday Nov 1,11 am. "OVERNIGHT" package has not moved for almost 24 hours!
- KCKhylee ChretienOct 6, 20251.0The managers needs to get fired. The lady that works in the front notified them several times for customer assistance and supervision in the front & they never once came up there to check on me as their customer. Their customer service is extremely horrible! They need to shut the whole USPS ON LAKE ST down! Again, the lady in the front did everything she could! The managers never cared to come check on their customers.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What are the main services offered at the United States Postal Service at 5000 Lake St?
At this Post Office, you can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, buy gift cards, and more.
Can I apply for a first-time U.S. passport at this location?
Yes, this Post Office accepts first-time passport applications and can take your passport photo by appointment.
Do I need an appointment for passport services here?
Appointments are usually required for passport services, and you can schedule one through the USPS online scheduler. Limited walk-in hours may be available at select locations.
What are the operating hours for this Post Office?
The Post Office is open Monday through Friday from 8:00 AM to 4:30 PM, and on Saturdays from 8:00 AM to 12:00 PM. It is closed on Sundays.
How do I get a PO Box at this location?
You can apply for a PO Box online or in person. To start online, visit the USPS PO Box management website. You'll need two valid forms of ID if applying in person.
Can I access the PO Boxes in the lobby after hours?
Most USPS locations, including this one, offer 24/7 access to PO Boxes in the lobby, but access hours can vary, so please check directly with this Post Office.
What nearby dining options can I visit before or after coming to the Post Office?
Nearby restaurants include Popeyes® Louisiana Kitchen for fast food, Smallcakes Cupcakery for bakery treats, and To Pho Asian Cuisine for Vietnamese food.
Are there nearby services for money transfers close to the Post Office?
Yes, Western Union is nearby and offers money transfer services, which may complement your postal transactions.
What nearby health and wellness facilities could I visit in the area?
Close to the Post Office are health facilities like Joint Replacement Center of Louisiana and Exceptional Wellness for medical and wellness needs.
How can I contact this Post Office if I have questions?
You may call the local phone number at +1 337-474-7889 or the alternate phone +1 337-477-1487 for assistance.