The UPS Store

Reviews

• DG

  Deborah Grace

  Feb 13, 2026
  5.0
  Everyone is always so helpful, patient and professional. Q was terrific!
• JM

  jason mcdaniel

  Jan 27, 2026
  1.0
  This store scams people! Tried to charge me $3 to print a label for a labeless Amazon return!
• AT

  Abby Thibodaux

  Dec 31, 2025
  5.0
  This is the best UPS store I've been too. I will drive 30 minutes just to make my returns here. Mr. Terrence and his team are all wonderful people. Highly recommend using their other services, too. Printing, etc. We also used to have a corporate mailbox here until we moved our office. Thank you, Mr. Terrance and Team for the hard work you do to make this store a success!
• VK

  V K

  Dec 30, 2025
  5.0
  Always quick and easy - they are gracious, quick and efficient. Sometimes the lines are long, but they can't really help there - in any case, I would highly recommend this location.
• AH

  Amber Herbert

  Dec 15, 2025
  5.0
  This is the only UPS I want to go to. I have passed up other UPS locations to go to this one. Although the parking lot can be troublesome, I will deal with it. The staff here have always and I mean ALWAYS been very nice, helpful and consistent. I’m typically there at least once every 2 weeks. I have never once heard any customers be rude or troublesome to the staff and I have never heard the staff be rude, unprofessional or unhelpful in return. Since I began going to this UPS religiously I have routinely seen an older gentleman, very nice, polite, super helpful - I get a manager/owner vibe from him, not 100% sure. There have also been others I see in there from time to time and I have been helped by Diamond a few times as well and so has my husband. I know it was her that helped him even though I wasn’t there because of the way he spoke about her. As I said, this is my absolute favorite UPS, I will skip others just to go to this location. I was already sold on it when I routinely interacted with the manager/owner, however, the first time Diamond helped me, it was a particularly confusing bunch of returns - numerous dresses with all the same color, different styles, several different suppliers, etc. I immediately realized I should have prepared better and got frustrated with myself because I am typically cognizant that I am not the only customer and there is typically people waiting behind me. It didn’t phase Diamond in the least. She didn’t know it, but she immediately calmed my anxiety and spoke with a “let’s work through this together, it’s all good, we got this” - type of vibe/tone. Today, I had the pleasure of working with Diamond again. Seriously! Can we just get her and clone her. So helpful! So professional! So GENUINE! I truly hope UPS treats their employees as good as this location treats its customers! This level of employee to customer interaction and vice versa is unheard of these days! THANK YOU UPS-ELMWOOD!!! Sending tons of praise and blessings to y’all!!!

Frequently Asked Questions About The UPS Store