Business Details
About
Telephone Answering ServiceCall Center
Dexcomm is a Louisiana-based answering service company offering 24/7 live phone support for businesses and service providers across the United States and Canada. Since 1954, we have helped our clients build stronger customer relationships through compassionate, professional communication at all hours. Our trained agents are passionate about helping others and receive industry-specific training to represent your business with care, professionalism, and integrity. We proudly support businesses in a wide range of industries, including HVAC, plumbing, electrical, legal, cosmetic and aesthetic services, funeral homes, oil and gas, and beyond. Let Dexcomm be the voice of your business whenever your customers need you.
Location
Dexcomm Answering and Communications Services
518 Patin Rd, Carencro, LA
70520, United States
Hours
Reviews
4.2
31 reviews
5 stars
23
4 stars
1
3 stars
1
2 stars
1
1 star
5
- AHArun HNov 6, 20251.0COULDNT CANCEL FAST ENOUGH...The answering service started off well but got horrendous over the years. We had multiple companies in multiple markets using their service. Besides their agents regularly not following their own processes, the biggest concerns are the dropped calls. If you're a business owner on servicetitan or other platform, you'd think the calls flow over to dexcomm and get answered.. but that's not always the case. Unless you check and listen to EVERY single call, you have NO WAY of knowing they were answered or not. This is what led to us asking for reporting regarding ABANDONED calls. Where calls ring into dexcomm but are never picked up and the client hangs up. Over a 2 month period hundreds of calls were abandoned. If you're a current client, ask for the GENESIS CALL COMPLETION SUMMARY REPORT. It shows the abandoned calls... Cancelled their services for multiple companies within a week of seeing the report. They are not upfront and honest about this unless you ask.
- TWTodd WhitmireOct 13, 20255.0We are very pleased with the services that Dexcomm has been providing us over the past couple of years.
- MLMatthew LittauOct 8, 20255.0You can tell a service is good by how little we are required to interact with them - they just do what we've asked! I'd recommend their services.
- DKDoug KiddJun 22, 20255.0Dexcomm has been great… we never miss a call! We wonder how much business we lost due to missing phone calls prior to having Dexcomm on board!
- ADAshley DisotellDec 15, 20181.0This company is the most dishonest company that I ever worked with! Practice what you preach is all I’m going say!!!
Frequently Asked Questions About Dexcomm Answering and Communications Services
What services does Dexcomm Answering and Communications Services offer?
Dexcomm offers 24/7 answering services, virtual reception, appointment scheduling and reminders, employee hotline, alarm monitoring, help desk, live chat, secure messaging, and AI-based webchat, talk, and voice services.
Where is Dexcomm Answering and Communications Services located?
Dexcomm is located at 518 Patin Rd, Carencro, LA 70520, United States.
What are the business hours of Dexcomm?
Dexcomm operates 24 hours a day, 7 days a week, every day.
What types of specialized answering services does Dexcomm provide?
Dexcomm specializes in answering services for cosmetic practices, dental offices, funeral homes, HVAC companies, and oil and gas industries.
Which payment methods are accepted at Dexcomm?
Dexcomm accepts American Express, Check, Discover, Invoice, Mastercard, and Visa as payment options.
How can I contact Dexcomm by phone or email?
You can reach Dexcomm by main phone at +1 337-236-8300, toll-free phone at +1 337-236-8877, alternate phone at +1 877-339-2666, or email at sales@dexcomm.com, info@dexcomm.com, or marketing@dexcomm.com.
What industries does Dexcomm cater to with its answering services?
Dexcomm provides answering and communication services catered to a variety of industries including cosmetic practices, dental offices, funeral homes, HVAC, and oil and gas sectors.
What nearby businesses can I find around Dexcomm's location?
Nearby businesses include Byron's Small Engine Sales (hardware store), Omni Energy Services (public utility and health services), Marie Bleu Ballroom (event and wedding planning), and Deep South Truck and RV (automotive and recreational vehicle repair).
Are there any recreational or event venues near Dexcomm?
Yes, Marie Bleu Ballroom is nearby, specializing in event and wedding planning, and Ms Ricks Swim School offers swimming instruction and sports facilities.
How can nearby automotive and RV services help customers visiting Dexcomm?
Customers can conveniently access nearby services such as Deep South Truck and RV, Ultimate RV Center, and Heinen's RV Body Repair & Service for any automotive or recreational vehicle needs while visiting Dexcomm.