United States Postal Service

1.8
181 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4535 Bennington Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4535 Bennington Ave, Baton Rouge, LA
70808, United States

Hours

Reviews

1.8
181 reviews
5 stars
28
4 stars
7
3 stars
3
2 stars
14
1 star
129

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised specific staff members for their helpfulness and friendliness, many others reported rude and unhelpful service, particularly from older employees.

Delivery Issues

Numerous reviews highlighted significant problems with package delivery, including lost packages, incorrect delivery, and failure to deliver items altogether.

Long Wait Times

Customers frequently complained about long wait times at the post office, often due to understaffing or slow service.

Inconsistent Experiences

There were mixed reviews regarding the overall experience, with some customers expressing satisfaction while others described their experiences as frustrating and unprofessional.
  • KR
    kaya ross
    Dec 21, 2025
    1.0
    Marked my package as “ Moved, Left no Address,” maybe because they didn’t feel like looking for the mailbox or even leaving it at the door. It’s ridiculous that I could have things delivered from different carriers and others seem to leave them no problem. No one answers when you call. It’s just a mess.
  • KC
    Kayla Collins
    Dec 19, 2025
    5.0
    I have shipped packages all over the country and i have NEVER experienced such good customer service and knowledge of what they are doing. I’ve been an etsy seller for yearssss and never has it been this easy on the shipping end
  • TB
    Treasure Brown
    Dec 10, 2025
    5.0
    Every time I go to this post office the mail lady Ms. Kody always puts a smile on my face even when the line is lengthy she's always doing her best to move quickly and efficiently. I am sad this location is out of holiday stamps though.
  • TD
    tori dozier
    Dec 10, 2025
    2.0
    The workers at the desk were very helpful specifically miss Kody, miss katherine, and miss Keke! They all helped me through this months long process of receiving my mailbox keys. I waited since may and finally received my keys in December thanks to their help. The wait time was way too long and I was accused of not returning the keys I was given even though I’ve never had access to my mailbox and never received keys that worked. I hope no one else has to go through the same process and wish those ladies a merry Christmas!
  • SB
    Shalina Brewer
    Dec 5, 2025
    5.0
    Called the Post Office on 4535 Bennington Ave, Baton Rouge, LA 70808. Spoke with Ms. Linda about our boss possibly leaving his keys at the location. The staff jumped right on it and was able to locate his keys and labeled them for him. When he went to pick them up, the staff was amazing Kody did an exceptional job with having them labeled and ready for pick up. I just wanted to give all the staff a huge shout out about the great service and prompt help in helping our boss find his keys, especially during the season where its super busy for them, its nice to see cheerful faces an personable staff go the extra mile. Thank you from DPI Anesthesia Staff!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.