FedEx Office Print & Ship Center

Reviews

• BR

  Berenice Romero

  Nov 10, 2025
  1.0
  This has been one of the most frustrating experiences ever. I needed important documents to be sent to Canada and then back, for which I asked for a return label. It took three employees to figure something out because none of them knew how to navigate the system to generate invoices or print labels. After one hour, I was told that everything was taken care of and that I would be receiving updates regarding my packages. I received a notification a few days ago stating that Fedex had NOT included a commercial invoice for the shipment to be sent back to me, and therefore, they could not send my documents until I got that invoice. I drove back to the store that helped me initially and all theirs answers were pretty much 'There is nothing I can do on my end. Please call customer service'. Customer service told me they could not help and to contact their revenue department. I did and I was instructed to email billing support and call ANOTHER number. Keep in mind that all these support numbers do not have a real person on the other side and that you have to desl with an AI system until you can finally talk to a person. The first email response said that it would take 3-5 business days for them to desl with my request, and I later received another email telling me to contact duties and taxes instead. I spoke to someone from that department and their response was 'This requires a specialist. Please send your information to this email address'. The new automated email response I got says that it will take them 15-20 days to process my request. I have dealt with about 5-6 employees to this point and none of them are getting me anywhere close to solving my problem. They made a huge mistake when I first walked into the store and I am the one paying the price, without the ability to have someone help me solve this issue in a timely manner.
• KW

  Kris Walker

  Nov 4, 2025
  5.0
  Kayla a worker at this store has the best customer service I have seen in a long time. She was very calm and polite. She even went above and beyond for me. I was struggling to get something printed due to not being able to read it and had to go home by the time I would have made it back, the store would have been closed. She stayed extra time just for me to get something printed and laminated. It made me feel very welcomed and I will always come to this location just for her service. I would highly recommend her for management as someone who also works in management. Thank you Kayla!!!
• AM

  Amy McDonald

  Jun 27, 2025
  5.0
  Have been using this branch quite a bit and everyone is very friendly and knows there stuff!
• MT

  Michael Talachian

  Jun 21, 2025
  5.0
  Trent provided an excellent service.
• MB

  Michal Brichacek

  Apr 10, 2022
  5.0
  Quick service. Friendly staff. Convenient location with easy parking. Packed my item up well and shipped it without any issues.

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