Brand Certified
United States Postal Service
2.2(136 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
140 N Madison Ave, Richmond, KY
40475, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 140 N Madison Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.2
136 reviews
5 stars
34
4 stars
4
3 stars
3
2 stars
6
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the friendly and helpful staff, many expressed frustration with the lack of responsiveness and poor management, particularly regarding phone inquiries.
Delivery Issues
Numerous complaints highlighted consistent problems with mail and package delivery, including misdelivered items, packages marked as delivered but not received, and poor handling of deliveries.
Operational Hours
Customers criticized the post office's limited hours, particularly the late opening time, which they felt hindered their ability to access services.
Inconsistent Experiences
Feedback varied widely, with some customers reporting positive experiences while others described the service as chaotic and poorly managed.
- SBSheveka BondsJan 11, 20265.0The Madison County post office staff and manager here went above and beyond, to ensure that a letter originally addressed to my daughter, but had the wrong PO Box by accident, the staff made the rightful correction and the manager, showed care and concern by contacting us to let us know that the letter had safely arrived. He even tried to contact us after hours to ensure that I got the message. All of the staff are personable, friendly and very helpful!!!
- RCRoxanne CoxDec 8, 20251.0Honestly, if I could give a zero, I would the fact that they never close my mailbox. My mail is usually soaking wet with the rain or as of today My whole mailbox is full of snow with my mail in it by the way.!!! Watch the postman come by and he didn’t do anything. He just left it like it was. I swear it’s hard to find good work these days.!!!
- JJJamesDec 3, 20251.0Not friendly.
- MDMyia DavisDec 1, 20252.0Your automated system is trash. I dont understand why i cant just speak with an agent when i need to. 😕 dumbest thing i have ever seen for real.
- JHJeffery HoustonOct 25, 20251.0Was waiting around for a package to be delivered today already knowing it needed to be signed for. Received an email stating it was undeliverable due to authorized recipient not being home (informed delivery). Went out to my mailbox to find a slip stating couldn’t be delivered and the other box check marked and a note stating “which house?” I have a long driveway shared with another house. If the delivery person had bothered driving down the driveway, they would’ve seen which house is mine because it is numbered. Now I have to wait until Monday to get the package from the post office.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service location at 140 N Madison Ave?
You can send mail and packages, get money orders, rent Post Office boxes, apply for passports, buy gift cards, and access other postal services at this location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can also take your passport photo with an appointment.
Do I need to make an appointment for passport services here?
Yes, most passport services require scheduled appointments online, though limited walk-in hours may be available at select locations.
What are the operating hours of the Post Office at 140 N Madison Ave?
Monday to Friday, it is open from 8:30 AM to 4:30 PM, Saturdays from 9:00 AM to 12:00 PM, and closed on Sundays.
How can I reserve a PO Box at this location?
You can search, reserve, and start your PO Box application online at the USPS website, then complete the setup in person at this Post Office.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary, so check with this location for specifics.
What is the cost for a passport photo at this Post Office?
The fee for a passport photo is $15 at USPS locations.
What nearby places might be useful when visiting this Post Office?
Nearby you can find Madison Garden Bar and Grill and Millstone Social for dining, Richmond Fire Department Station 1 for emergency services, and CVS Pharmacy for pharmacy needs.
Are there other postal services nearby the 140 N Madison Ave Post Office?
Yes, another United States Postal Service location and US Post Office are nearby if you need additional postal services or alternatives.
What amenities are close to the Post Office for personal care or shopping?
Nearby amenities include Evolve Massage Therapy & Spa for relaxation, Leeds Fine Jewelry & Repair for shopping, and Hair by LaVasha for beauty services.
Brand Certified Facts from United States Postal Service
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