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United States Postal Service

1.8
(123 reviews)

Business Details

590 W Lincoln Trail Blvd, Radcliff, KY
40160, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 590 W Lincoln Trail Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
590 W Lincoln Trail Blvd, Radcliff, KY
40160, United States

Hours

Reviews

1.8
123 reviews
5 stars
17
4 stars
4
3 stars
4
2 stars
8
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, leading to a negative experience.

Package Delivery Issues

Numerous complaints about lost packages, undelivered mail, and inconsistent delivery times were noted.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, others had very negative interactions, indicating inconsistency in service quality.

Communication Problems

Customers expressed frustration with the inability to reach staff by phone and the lack of assistance when issues arose.
  • CA
    Cory Adkins
    Feb 6, 2026
    1.0
    Ride a bike a few miles carrying heavy boxes to be refused service. There was a man asking for tape and was rudely refused. After that gentleman walks away she's weighing my packages and I said in a very calm tone that I understand why they have such poor reviews. Refused to accept my packages and told me to leave. Would love to share the recording I have of how I was treated by the bigger black fella as well. And then one of their mailman also keeps putting vacant in the mail box over already filled out the form about 4 times before I finally have gave up. I even spoke with the lady about it as well. She said I didn't remove all the mail she delivered fast enough but I do remove it way before it would ever make anything about adding mail a inconvenience to her
  • SD
    Sara Dobbins
    Dec 5, 2025
    5.0
    I've been in this post office several times now. You are always greeted with a friendly face and they genuinely seem to care about your experience and your packages. Always a great experience.
  • EB
    Ericca Bailey
    Dec 5, 2025
    1.0
    They will not deliver any Amazon package that will not fit in a mailbox. It took nearly a year before I figured out that I can request that Amazon avoid using USPS if possible through my Amazon account. All you have to do is write a note under delivery instructions stating that USPS either refuses to deliver or loses your packages, and Amazon will use other methods of delivery instead. I highly recommend doing this as I have not had a package declared "undeliverable" since then. In addition to arbitrarily deciding my packages were undeliverable, many of the employee pretend that delivering mail is not their problem. My husband had to go there in person three times about receiving his ex-wife's mail. She had submitted a change of address and I had written no longer resident on every piece of her mail for months. My husband explained each time that it was a huge problem, considering she lives twelve hours away. After being told there was nothing they could do for a third time he said that they deliver the mail, there has to be something they could do, he then spoke to someone who actually cared and helped him resolve the issue. My three pieces of advice are to avoid them if possible (I drive to the USPS in Vine Grove), request that Amazon use other delivery services if possible, and keep going up there in person until somebody decides to care. Hope this helps.
  • 33
    3jc
    Oct 13, 2025
    1.0
    stop closing for columbus day. it’s a fake holiday and you’re lazy for being closed on a weekday. do better.
  • RR
    Rachel
    Sep 27, 2025
    1.0
    Do your own research and don’t go to this branch as all of them are not knowledgeable including the postmaster Bobby Wheatley.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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