United States Postal Service

2.5
34 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 281 Thompson Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
281 Thompson Rd, Pikeville, KY
41501, United States

Hours

Reviews

2.5
34 reviews
5 stars
11
4 stars
0
3 stars
3
2 stars
0
1 star
20
  • EH
    Ella Rose Hall
    Nov 4, 2025
    5.0
    Friendly staff always helpful
  • CD
    Crystal Davidson
    Sep 12, 2025
    1.0
    The fact they won't answer any calls is ridiculous.. I sat in the parking lot and called and it wasn't a customer in there....then I go in and called and watched the lady look at the phone ,watched the man walk by the phone..this is the worst post office in history.I mover back in June they still haven't processed my change of address...They are also marking my packages as per customer request pick up at post office "I've never done" I'd say it's a lazy carrier that does that..Now my package was sent from the post office somewhere in Tennessee when I live 10 mins away and they had it!! Yall are rude and awful people 😒
  • CT
    Christal Tackett
    Sep 24, 2024
    1.0
    Sorry workers!!! can’t even you your package on time and when calling you can never get ahold of someone you can talk to just a waste of time get mail there…. " Absolutely the rudest experience l've had from a post office." **
  • PT
    Paradigm Thirteen
    Jul 26, 2023
    1.0
    If I could rate this USPS site Zero stars I would.. It is impossible to call the local USPS. They either don not answer the phone at all or it don't work.. I called for 2 hours and let it ring until it stops and no one's ever answered the phone. I don't drive and they have packages that they claim has an insufficient address. But after checking with the supplier I ordered from it's actually correct. So how do I get my packages now if I don't drive and you won't answer the phone to help resolve this issue?

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.