The UPS Store

4.4
155 reviews
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Business Details

187 Pavilion Pkwy, Newport, KY
41071, United States
(859) 261-5777
https://locations.theupsstore.com/ky/newport/187-pavilion-pkwy
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6644 in Newport offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Northern Kentucky (Greater Cincinnati, Oh).

Details

  • DeliveryNot available

Location

The UPS Store
187 Pavilion Pkwy, Newport, KY
41071, United States

Hours

Reviews

4.4
155 reviews
5 stars
124
4 stars
10
3 stars
1
2 stars
2
1 star
18

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Customers consistently praised the staff for being friendly, helpful, and professional, contributing to a positive experience.

Efficiency

Many reviews highlighted the quick and efficient service, with minimal wait times even during busy periods.

Customer Service Issues

Some customers reported negative experiences with specific staff members, citing rudeness and lack of assistance, which affected their overall satisfaction.

Convenience

The store's location and ease of access for services like Amazon returns were frequently mentioned as major benefits.

Mixed Experiences

While many customers had positive interactions, there were notable complaints about pricing and perceived predatory practices, particularly regarding packaging fees.
  • AB
    Ann Berger
    2 days ago
    1.0
    I am very disappointed. I have had successful deliveries from this vendor for 4 years at my current address. Despite giving very clear instructions via the shipper to call from my lobby, UPS reported two failed attempts. I am very suspicious that there was barely an attempt at all. Since the shipment contained wine, I changed the address to a local UPS store. I did not receive notification that it was delivered, but I was able to determine that it was there. Why was I charged a handling fee when I have already paid sufficient shipping charges? Money grab? Shame on the employee who failed to deliver and your policy charging me more shipping.
  • GM
    Gail Martin
    5 days ago
    5.0
    Excellent friendlly speedy service!!!
  • BB
    Bryan
    Oct 9, 2025
    5.0
    I owned a box here for almost 2 years and wow. I've done a notary, a box, amazon returns, & shipping here. Every time I went in, whether they were busy or slow, I was dealt with in a timely manner and with a great attitude. The people that work here are incredible!
  • DW
    Daniel Wimsatt
    Oct 8, 2025
    5.0
    The staff was very efficient and very knowledgeable about the business at hand!! They were all very pleasant and friendly saying hello and good morning when I walked into the store. In fact one of the employees assisted an elderly lady back to her car and helped get in a put her seat belt on for her!! I was very impressed by the entire team. I had a fantastic experience and was able to take care of my business very quickly and thoroughly!!
  • GG
    Grace
    Oct 7, 2025
    5.0
    The workers are extremely competent and incredibly kind, they memorized my box number and are friendly and always ready to provide a helping hand. Absolutely one hundred percent go!!!!!
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6644 in Newport offer?

The UPS Store #6644 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.