United States Postal Service

4.0
21 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 201 N 20th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
201 N 20th St, Middlesboro, KY
40965, United States

Hours

Reviews

4.0
21 reviews
5 stars
14
4 stars
1
3 stars
0
2 stars
3
1 star
3
  • VM
    Vance Mitchell
    Nov 29, 2025
    1.0
    Go online for a change of address and the website says my new address doesn’t exist, even though I got it through the local 911 office. Visited the local post office in person twice for help and they said they’d fix it. Two months later, and it still isn’t fixed. Plus when you call the 800 number you can never speak to anyone and the computer prompts are terrible. Worst customer service I’ve ever experienced. Typical government inefficiency
  • SG
    Susan Geller
    Jul 24, 2025
    5.0
    Quick service. Friendly staff.
  • MW
    Milka Witherite
    Dec 13, 2021
    5.0
    Good service. In and out without any problems. Not crowded.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.