United States Postal Service

2.0
336 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1420 Gardiner Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1420 Gardiner Ln, Louisville, KY
40231, United States

Hours

Reviews

2.0
336 reviews
5 stars
67
4 stars
12
3 stars
11
2 stars
13
1 star
233

What are people saying?

AI-generated from recent customer reviews

Delivery Delays

Numerous customers reported significant delays in package deliveries, with many packages sitting for weeks or even months at the facility.

Customer Service

Feedback highlighted consistently rude and unhelpful customer service from staff, leading to frustration among customers.

Management Issues

Many reviews pointed to poor management and staffing as key factors contributing to the inefficiency and chaos at the facility.

Lost Packages

Several customers experienced lost packages or packages that never arrived, leading to dissatisfaction with the service.
  • BO
    brittany offner
    5 days ago
    1.0
    I get things delivered to me from this area a lot. I get tracking and every time my packages sit at this distribution center FOREVER. Everytime I am wondering where my package is I look and it's always held up right here. Looking at locals reviews this seems to be a regular thing. I may stop ordering from the company I order from just because it goes through this place and it sits there far too long and much longer then it sits anywhere else. As a North Dakotan I don't wanna here it's weather related. I understand weather delays but doesn't explain why this happens every time. Get better management please.
  • KA
    Krystal Allgeier
    Dec 23, 2025
    2.0
    Horrible. Items will sit @ this branch for days. I understand that there may not be enough workers but when it's a month that's way too long. This place needs too do better.
  • TM
    The Traveling Man
    Dec 13, 2025
    1.0
    This is the USPS Distribution/Processing Center. All the mail in the Louisville Kentucky area comes here. That is unfortunate because this is the second year in a row that mail and packages have came to a complete stop here. Totally unacceptable. Mail and packages sitting for weeks and even months with zero explanation from anyone in charge. I feel everyone working here, employees and bosses, should all be fired and replaced with people who know what they are doing because the ones here obviously have no clue what's going on or what they are doing. DO BETTER!!!!
  • AB
    Amber Burton
    Dec 13, 2025
    1.0
    This place needs to be shut down. My package has been sitting here since November 26th it's now December 13th. They will blame the weather or being short staffed. But it's a cop-out. You can't get a hold of anyone. I've tracked my package everyday and it says the same thing every time. I can't get a description, details, or a picture of proof that my package is still secured. This place is a joke. They're hiding and they know it! Let us come pick up our own packages since you can't deliver them.. oh wait they're probably broken or misplaced!
  • TF
    T F
    Dec 12, 2025
    1.0
    My package was stolen by these people. They claim they lost it. Thanks for ruining my Christmas, I really hope you all get replaced by robot workers and be out of a job for a really really long time. This is the only time I’d agree with robots taking over certain jobs.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.