United States Postal Service

2.3
157 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 119 Evergreen Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
119 Evergreen Rd, Louisville, KY
40243, United States

Hours

Reviews

2.3
157 reviews
5 stars
43
4 stars
5
3 stars
3
2 stars
10
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly mentioning specific employees who displayed poor attitudes.

Efficiency

Customers frequently noted long wait times and understaffing, leading to frustration and delays in service.

Lost Mail

Numerous reviews highlighted issues with lost mail and packages, with customers expressing dissatisfaction over misdelivered items.

Positive Staff Interactions

Despite negative experiences, some customers praised individual employees for their helpfulness and professionalism, particularly in passport services.

Communication Issues

Customers reported difficulties in reaching the post office by phone, with many calls going unanswered.
  • SL
    Stanislav Levenok
    6 days ago
    5.0
    The staff is super friendly.
  • RG
    Ross Gagliardi
    Oct 24, 2025
    1.0
    Rude
  • IC
    Ilicit Clouds
    Sep 28, 2025
    5.0
    Wow, to be honest I didn’t have much faith in the post office to do anything until today, carrier Eli helped me with finding a lost letter. I’ve been asking for weeks for the post office to do something about this and Eli solved it in 2 minutes. This post office should be ashamed of themselves and do better, and hire more carriers like him.
  • S1
    Starr 1983
    Sep 17, 2025
    5.0
    There's always a sense of urgency with the staff & very friendly
  • JP
    Jose Pappaterra
    Sep 16, 2025
    1.0
    I came to renew my passport the day of my appointment. While the clerk was very friendly, he misinformed me indicating that I did not have to send my current passport in with the application (not true!). It turns out my application was put on hold because they did not have my current passport! I went back to the post office to mail in my current passport an told the clerk at the time about the misinformation. He did not care to even listening to me, kept asking for the name of the clerk who told me that, insinuating that I was lying. I told him that I did not know the name, but could give him the date and time of my appointment and they can figure out who the clerk was. He just dismissed me saying they couldn’t do that, without making any effort to try to remedy this situation in the future. I am posting this in case this could save someone else the hassle.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.