United States Postal Service

2.1
210 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 835 S 7th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
835 S 7th St, Louisville, KY
40203, United States

Hours

Reviews

2.1
210 reviews
5 stars
40
4 stars
15
3 stars
7
2 stars
9
1 star
139

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, particularly mentioning specific clerks who displayed poor attitudes and lack of professionalism.

Delivery Issues

Many customers reported lost or misdelivered packages, with complaints about inconsistent delivery and packages marked as delivered but not received.

Accessibility Problems

Customers experienced issues with the post office's hours and accessibility, including being turned away before closing time and difficulty reaching staff by phone.

Mixed Experiences

While some customers praised the helpfulness of certain staff members, overall sentiment leaned towards dissatisfaction with service quality.
  • JA
    Jean A
    Jan 2, 2026
    1.0
    If I could rate this location less than a 1 star I would. The woman who “helped” me was so rude it was actually comical that she had bible verses printed and hanging up in her work area. Both she and the man working next to her talked to me like I was stupid for asking how to locate lost mail that said it had been delivered to my address, which doesn’t seem like too crazy of a request. I left feeling more confused and frustrated than when I went in.
  • YD
    Yancy Davis
    Dec 8, 2025
    5.0
    Good location
  • AC
    Athena Caicedo
    Sep 22, 2025
    5.0
    Great experience!
  • SS
    S
    Sep 14, 2025
    1.0
    RUDE FEMALE CLERK MAIL LOST POSTAL COURIER DOESNT PUT MAIL IN LOCKED MAILBOX
  • JL
    jackie li
    Jul 29, 2025
    1.0
    This is the place where the attitude is the worst. The people there don't give you any chance to speak. Not to mention being patient, they don't even show the slightest respect.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.