Brand Certified
United States Postal Service
1.8(157 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
3801 Billtown Rd, Louisville, KY
40299, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3801 Billtown Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.8
157 reviews
5 stars
24
4 stars
4
3 stars
4
2 stars
6
1 star
119
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, unhelpful staff, and missed appointments.
Delivery Issues
Numerous complaints about packages being misdelivered, not delivered at all, or delayed significantly.
Staff Attitude
Mixed feedback on staff demeanor; while some customers praised individual employees, many reported rudeness and unprofessional behavior.
Facility Maintenance
Concerns about the upkeep of the facility, including malfunctioning kiosks and locked drop boxes during business hours.
- DBDon Bunch3 days ago1.0Stood in line for 20 minutes just to be told the post office was sold out of envelopes
- KSKelly SchroederFeb 18, 20261.0Hot and cold on delivering and pick up see truck riding right by with flag up, ridiculous!
- AMAlexis MitchellFeb 6, 20261.0Drivers here are the laziest masses called “people” I’ve ever encountered in my life. Won’t deliver your package if there’s even a tiny bit of snow on the sidewalk. Won’t pick up your packages AT ALL and then lie and say they did. If your package ends up here, good luck. It’s better to not buy from sellers that use USPS at all.
- GTGinger TwiggsFeb 3, 20261.0Horrible! The last 2 times I went in there was no one at the counter. They were in the back looking for something I guess. Waiting 30 minutes then left.
- MZMisbah ZehraJan 17, 20261.0Horrible service. Came here to get my kid's passport renew and the lady at the counter was the only one catering to the people coming in. My appointment time was 11am and now it is 11:44am. On top of that, the lady kept on telling us that she is the only one here when clearly we can hear people talk in the back l. She could've asked them to come help her.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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