Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3801 Billtown Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.8
150 reviews
5 stars
24
4 stars
4
3 stars
4
2 stars
4
1 star
114
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customer experiences with staff are mixed; some report friendly and helpful service, while others describe rudeness and unprofessional behavior.
Service Reliability
Many customers express frustration with unreliable mail delivery and package handling, including lost mail and delayed deliveries.
Passport Services
Numerous complaints about passport appointment cancellations and staff unavailability, leading to wasted time and poor communication.
Facility Issues
Customers note understaffing and maintenance problems, such as broken kiosks and long wait times, impacting overall service efficiency.
- NBNatalie BarnesDec 7, 20251.0Went for passport services. Employee didn't arrive until 2 minutes before my appointment ended and laughed in my face
- BKBrian KeithNov 21, 20251.0This place is a black hole for parcels locally. Maybe 10% of the time I have a parcel coming from outside the state it ends up here instead of my more local distro. Always takes 2-3 days longer than anywhere else. If my parcel lands here, I know it won’t be delivered on time.
- JMJanine MillerNov 12, 20255.0Erich was awesome! He helped us get our passports. Fast, efficient, and most of all kind!
- CWCathy WilliamsSep 27, 20255.0Went in for a passport appointment. Everyone was friendly, upbeat knowledgeable & a professional team. So nice to visit a post office we're people behaved like they like their job. I've been to others & it seemed like the employees were just going through the motions. It was really nice to see!!
- SHSierra HalleSep 18, 20251.0Terrible experience. Workers are rude and not helpful.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service at 3801 Billtown Rd?
This Post Office offers mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this location?
Yes, this Post Office accepts first-time U.S. passport applications and can also take passport photos by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require scheduling an appointment through the online scheduler; limited walk-in hours may be available at select locations.
How much does a passport photo cost at this Post Office?
The fee for a passport photo is currently $15 at USPS.
How can I rent a PO Box at this location?
You can reserve a PO Box online at the USPS website and complete the setup in person with two valid forms of ID and an application.
Are PO Boxes accessible after normal business hours?
Many USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary. Check with this Post Office for exact times.
What are the operating hours of the United States Postal Service at 3801 Billtown Rd?
The Post Office is open Monday to Friday from 8:30 AM to 5:00 PM and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
What nearby landmarks can I visit when I come to this Post Office?
Nearby you can visit landmarks like the Confederate Martyrs Monument in Jeffersontown, which offers a historical experience before or after your visit to the Post Office.
Are there dining options near the Post Office at 3801 Billtown Rd?
Yes, several pizza restaurants such as Parlour Jeffersontown, Parlour J-town, and Louisville Pizza are nearby for a meal before or after your visit.
Where can I get automotive supplies near this Post Office?
O'Reilly Auto Parts is located nearby and provides automotive parts and accessories for your convenience when visiting the area.