United States Postal Service

2.3
130 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 6121 Greenwood Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6121 Greenwood Rd, Louisville, KY
40258, United States

Hours

Reviews

2.3
130 reviews
5 stars
37
4 stars
4
3 stars
4
2 stars
7
1 star
78

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported problems with package deliveries, including lost packages, incorrect deliveries, and delays.

Customer Service

While some employees were praised for their helpfulness and kindness, others were criticized for rudeness and unprofessional behavior.

Operational Problems

Customers frequently mentioned long wait times, unresponsive phone lines, and inconsistent hours of operation.

Mail Handling

There were complaints about mail being delivered to the wrong addresses and packages being mishandled or not delivered at all.
  • AE
    April Embry
    6 days ago
    1.0
    Mail person needs to make sure packages get to the right address. So customers can get theirs package & don't have to walk up the street to get their packages 40216 area!
  • MM
    Michel
    Nov 6, 2025
    1.0
    Deberian serrar esta porqueria de empresa envie tres paquetes a destinos diferentes y los tres se perdieron , si quieres vivir una mala experiencia puedes enviar con esta empresa , YO SUJIERO NO ENVIAR NADA CON ESTA EMPRESA . LUEGO EL PROCESO DE INVESTIGASION SE TARDA UNA ETERNIDAD Y NO RESUELVEN EL PROBLEMA
  • KW
    Kim Willbur
    Oct 4, 2025
    1.0
    Why would your mail carrier leave mail but not take mail that you’ve put in your box?
  • BS
    Brianna Setzer
    Oct 4, 2025
    1.0
    Had a package out for delivery then they waited until AFTER close to be LAZY and not deliver it, saying it’s available for pickup instead. Get your shit together!
  • CF
    Cynthia Francis
    Sep 27, 2025
    3.0
    Went to P O this morning said it opened at 9 am Didn't open lobby until 9 :40 am. If you aren't sure you have reliable employees you should always have 2 assigned to the front desk so at least you may have a 50/50 chance of not opening. Had a postal lady deliver my and complained because she had a lot to deliver that day. I told her it was because we didn't have a mail person deliver anything the day before. She said it was because it was RAINING!. Seriously. What happened to the saying mail will go on no matter the WEATHER. WOW. This world is going to shit.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.