Brand Certified
United States Postal Service
2.5(159 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
4600 Shelbyville Rd, Louisville, KY
40207, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 4600 Shelbyville Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.5
159 reviews
5 stars
51
4 stars
8
3 stars
3
2 stars
10
1 star
87
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.
Efficiency
Customers frequently mentioned long wait times and inefficiency, particularly during busy hours.
Positive Experiences
Despite negative feedback, some customers praised specific employees for their helpfulness and professionalism.
Communication Issues
Numerous reviews highlighted difficulties in reaching staff by phone and lack of communication regarding appointments and package statuses.
Service Quality
There were complaints about lost packages, poor handling of mail, and overall dissatisfaction with service quality.
- KRKata RFeb 19, 20261.0Third time I've made a passport appointment and they've canceled day of. Would have been nice to know they just don't do them instead of the bait and switch so I could go somewhere else. At least I got a voicemail this time!
- NSNick ShinnamonJan 15, 20261.0Good luck trying to call up there and speak to a human
- DBDJD BumblebeeNov 29, 20251.0Clerk Erich Coleman is rude and treats certain customers awful! He is unhelpful and likes to make customers unhappy. He has been transferred from St. Mathews branch to the Middletown branch and now to the Jeffersontown branch. He's going to run out of branches of the post office to be transferred to if he keeps treating people poorly and not abiding by government rules and regulations. He's absolutely horrible!Gives the post office a bad name! 😤😡😠🤬👎👎👎👎👎
- AAAlexis Mayorga AlmazanOct 27, 20255.0Kind lady helped me with a passport, very patient.
- CCCaraOct 20, 20253.0I just moved here, and was happy to wait in line to mail my Mom's birthday card. The person's only response was you don't have a card for 78 cents? I brought cash because I thought a purchase under one dollar would be easier. She said no I do not have access to the drawer, then proceeded to open it and give me change. ?? Hoping the card is mailed to my Mom. I did thank her.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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