Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 4600 Shelbyville Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.5
156 reviews
5 stars
50
4 stars
8
3 stars
3
2 stars
10
1 star
85
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with staff, ranging from helpful and friendly to rude and dismissive.
Efficiency
Customers reported long wait times and inefficiencies, particularly during busy hours, with some expressing frustration over service delays.
Communication Issues
Many customers experienced problems with communication, including unanswered phone calls and lack of notifications regarding appointments or package statuses.
Management Concerns
Several reviews highlighted issues with management and staff training, suggesting a need for improved customer service practices.
Positive Experiences
Despite negative feedback, some customers praised specific employees for their helpfulness and positive interactions.
- DBDJD BumblebeeNov 29, 20251.0Clerk Erich Coleman is rude and treats certain customers awful! He is unhelpful and likes to make customers unhappy. He has been transferred from St. Mathews branch to the Middletown branch and now to the Jeffersontown branch. He's going to run out of branches of the post office to be transferred to if he keeps treating people poorly and not abiding by government rules and regulations. He's absolutely horrible!Gives the post office a bad name! 😤😡😠🤬👎👎👎👎👎
- AAAlexis Mayorga AlmazanOct 27, 20255.0Kind lady helped me with a passport, very patient.
- DRDianelis RamirezOct 23, 20255.0I loved the attention of the workers there. I hope all workers are like that.
- CCCaraOct 20, 20253.0I just moved here, and was happy to wait in line to mail my Mom's birthday card. The person's only response was you don't have a card for 78 cents? I brought cash because I thought a purchase under one dollar would be easier. She said no I do not have access to the drawer, then proceeded to open it and give me change. ?? Hoping the card is mailed to my Mom. I did thank her.
- SSsabrinaAug 8, 20255.0Always have great service here, but of the employees in particular, Donna Barker, is AWESOME. Went above and beyond. My stolen passport was found by someone and returned to usps and she was able to contact me to let me know. Not only that, but she assisted me when I came in for more information and was so attentive and incredible. Above having an employee like this, she is an incredible person to have in our community. Shout out to this individual. I am indebted!!!!!!!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 4600 Shelbyville Rd offer?
This Post Office provides mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a passport at this USPS location?
Yes, this location accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport services here?
Most passport services require an appointment via the online scheduler, though some walk-in hours may be available.
What are the hours of operation for this Post Office?
Monday through Friday: 9 AM to 6 PM; Saturday: 9 AM to 1 PM; Sunday: Closed.
How can I reserve a PO Box at this location?
You can search for and reserve PO Boxes online at the USPS website, then complete setup in person with valid ID.
What is the cost for a passport photo at this USPS?
The current fee for a passport photo is $15.
Is there 24/7 access to PO Boxes at this location?
Many USPS locations offer 24/7 lobby access to PO Boxes, but hours can vary; check with this Post Office.
What nearby stores can I visit before or after the Post Office?
You can visit nearby shops like Catherines for women's clothing or Mattress Firm for home goods, located close to the Post Office.
Are there dining options near the United States Postal Service at Shelbyville Rd?
Yes, nearby restaurants include Million’s Crab, Sakura Blue Japanese restaurant, and QDOBA Mexican Eats for various cuisine options.
What nearby recreational or fitness facilities can I access nearby?
Close to the Post Office, you can visit Club Pilates, CYCLEBAR for cycling classes, or Hurstbourne Country Club for sports and recreation.