United States Postal Service

2.0
123 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 4772 Allmond Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4772 Allmond Ave, Louisville, KY
40209, United States

Hours

Reviews

2.0
123 reviews
5 stars
24
4 stars
4
3 stars
5
2 stars
2
1 star
88

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported problems with mail and package deliveries, including items marked as delivered but not received, and frequent misdeliveries.

Customer Service

Many reviews highlighted poor customer service, including unhelpful staff, long wait times, and difficulty reaching the office by phone.

Staff Performance

While some employees were praised for their helpfulness, many reviews indicated a lack of professionalism and urgency among staff, leading to customer frustration.

Operational Hours

Customers expressed dissatisfaction with inconsistent opening hours and delays in service, particularly regarding the post office's scheduled opening time.

Lost Mail

Several customers reported missing important mail and packages, with claims of theft or mishandling by postal workers.
  • SG
    Sean A. Garrison
    Oct 13, 2025
    1.0
    The 8:30 opening time is just a suggestion. They open when they feel like it. Fair warning.
  • KS
    kimberly spencer
    Jul 15, 2025
    1.0
    The worst I’ve ever encountered with. My medications aren’t being delivered even though I get text messages saying they are. I don’t have a regular route person. So I’m sure I don’t even get all my mail either. Thanks for nothing.
  • JT
    Joseph Tkach
    Jun 27, 2025
    1.0
    I've been sitting at my dining room table w/ a clear view of my front yard and the whole street. Got a notification that delivery failed due to animal interference. We don't have any animals. There aren't any animals out and no truck has stopped in front of my or either neighbors house. USPS needs to be defunded entirely.
  • DD
    Dayi
    Jun 25, 2025
    2.0
    Deberían a verme dejado mi carta hace unos días no lo hicieron no me dejaron ninguna notificación viene a la oficina la primera vez me dijeron q no podían ayudarme sin el número seguimiento sin embargo si lo pueden hacer con el nombre y la dirección podía ayudarme así q fue a la oficina donde emitieron el documento me dijeron q ellos los del corres postal si pueden chequearlo solo con el nombre y la dirección ver si está retenido hay o si lo reenviaron tuve q ir por segunda e hablar con la manager porque la trabajadora q me atendió las dos veces no quiso revisar aún así dijo q si había revisado la manager reviso por mi hay estaba la carta sinceramente deben de darle un mejor entrenamiento a los trabajadores mas q era un documento importante I went to this office multiple times to ask about a letter containing an extremely important document — my Real ID from the DMV. I did not have a tracking number, but I clearly explained that it was a government-issued identification and needed to know if it was being held at the post office. The employee at the counter refused to assist me, claiming she could not check. Today, when I insisted on speaking to the manager, she finally went to look — and the letter was indeed there. What’s even more frustrating is that she lied to the supervisor, saying she had already checked during my previous visits, which is completely untrue.
  • SS
    Sea_Air_Ahhh
    Jun 5, 2025
    1.0
    I have issues with this usps branch every time I need a slightly heavy package delivered (e.g. 35-45 lbs). They claim it can’t be delivered, and ask me to come pick it up. Recently, I got an update to tell me to come pick it up, so I rearranged my schedule just to come get it. The lady acted annoyed that she had to go in the back and find it, and that it was a “big one.” Then she came back 10 minutes later and said it was already out for delivery on another truck, so my trip to the PO was for nothing. I know issues occur sometimes when it comes to mail, but this place *always* has issues. They also frequently claim that a delivery attempt was made when it absolutely wasn’t.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.