United States Postal Service

2.0
123 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4772 Allmond Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4772 Allmond Ave, Louisville, KY
40209, United States

Hours

Reviews

2.0
123 reviews
5 stars
24
4 stars
4
3 stars
5
2 stars
1
1 star
89

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported problems with mail and package deliveries, including items marked as delivered but not received, and frequent misdeliveries.

Customer Service

Many reviews highlighted poor customer service, including unhelpful staff, long wait times, and difficulty reaching the office by phone.

Staff Performance

While some employees were praised for their helpfulness, many reviews indicated a lack of professionalism and urgency among staff, leading to customer frustration.

Operational Hours

Customers expressed dissatisfaction with inconsistent opening hours and delays in service, particularly regarding the post office's scheduled opening time.

Lost Mail

Several customers reported missing important mail and packages, with claims of theft or mishandling by postal workers.
  • SG
    Sean A. Garrison
    Oct 13, 2025
    1.0
    The 8:30 opening time is just a suggestion. They open when they feel like it. Fair warning.
  • BS
    Brian Sallee
    Feb 2, 2022
    1.0
    No mail for 3 days! I get notified of what I'm getting everyday. One package has said "out for delivery" all 3 days!! Update: Still the worst post office ever, especially the mail delivery, sometimes you get your mail, sometimes you don't. Update: this location is straight garbage! From customer service NEVER answering the phone to mail carriers NEVER using your package box. Also, I get informed delivery emailed to me every day. Currently waiting on a package that was supposed to be here everyday since Saturday. Fire everyone there and start all over!
  • RM
    Randell Madden
    Jan 6, 2021
    5.0
    I love the employees at this branch, always laughing, always helpful and very friendly. I’m closer to other locations but always go here.
  • NS
    Nicole Sydnor
    Jul 13, 2020
    1.0
    Worse post office in the city! Need more workers 😔 waited in line for more than 30mins for help. Just terrible

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.