The UPS Store

4.1
124 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2454 in Louisville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Stonybrook Shopping Center Next To Buffalo Wild Wings.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
9152 Taylorsville Rd, Louisville, KY
40299, United States

Hours

Reviews

4.1
124 reviews
5 stars
92
4 stars
2
3 stars
2
2 stars
2
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.

Inconsistency

Several reviews noted issues with inconsistent store hours and service, including being closed during posted hours.

New Management

Feedback indicated that new ownership has positively impacted the store's service and efficiency.

Mixed Experiences

While many customers reported positive experiences, some mentioned rude employees and poor handling of returns.

Cleanliness and Organization

Customers appreciated the cleanliness and organization of the store, contributing to a pleasant shopping experience.
  • BA
    Brenda Austin
    Oct 5, 2025
    5.0
    Sophie is amazing. She helped me through my state of confusion. She is very kind
  • JB
    Janet Bettiga
    Oct 5, 2025
    5.0
    The UPS store I frequent (Taylorsville Rd. Louisville KY) is always super sweet, friendly, have great customer service, and are efficient. I can also always trust UPS to take care of my items in a timely and safe manner.
  • JJ
    Joshua
    Aug 22, 2025
    1.0
    Some employees are not pleasant. Don't have a way to prop door open if carrying in packages. Employees definitely won't help with the door. Also they close half the time whenever they want on Saturdays even though they have a set time on the door and website. Try to avoid this location if possible.
  • WW
    Wanda Wimsatt
    Aug 19, 2025
    5.0
    Outstanding customer service at this location
  • JN
    Jamison Nethery
    Jun 4, 2025
    5.0
    This store is awesome! They always take care of all my goofy Amazon returns and never judge how many times I’m in a week (I’m an indecisive and impulsive shopper.) Even when I’ve used all my tape and my printer is out of ink, they’re always there for me and have the printer warm and fresh tape on the roll! Big shout out to Sophie who took care of my returns today, she rocks! The whole store rocks! I’m glad they’re my neighborhood UPS Store because they make shipping easy! Thank you for always being awesome!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2454 in Louisville offer?

The UPS Store #2454 provides packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and computer access.