The UPS Store

4.6
708 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3152 in Louisville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Middletown Professional Park.

Details

  • DeliveryNot available

Location

The UPS Store
12123 Shelbyville Rd, Louisville, KY
40243, United States

Hours

Reviews

4.6
708 reviews
5 stars
628
4 stars
4
3 stars
1
2 stars
7
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff, especially Joseph and Noah, received high praise for their friendliness, helpfulness, and professionalism.

Efficiency

Customers frequently noted the quick service and efficiency in handling returns and shipping.

Cleanliness

The store was described as clean and well-maintained by multiple customers.

Staff Recognition

Several reviews highlighted specific staff members, particularly Joseph and Ashley, for their exceptional service.

Operational Issues

Some customers expressed frustration with incorrect store hours and issues with printing services.
  • RC
    Rafaela Correa
    5 days ago
    1.0
    bad trust company in the world … they don’t care about a client feeling … lie all the times
  • LS
    Lisa S
    Nov 12, 2025
    1.0
    Paid for a package to be shipped two day and had them pack and box item. Cost over 300.00!! Didn’t get there in time, said UPS tried to deliver but didn’t, it was a residential address and no record of attempt on tracking. I asked for Sherry the owner to call me, she must have enough business because she didn’t bother. When I went in to ask about it the staff called Sherry who wasn’t there, she said she had nothing to tell me so she wouldn’t be addressing my request for a phone call back. There are so many other places to drop off and use for shipping services, CVS, Whole Foods and other UPS stores. Maybe this attitude is why UPS is laying people off? Sherry doesn’t care!! Beware!
  • AB
    Ashley Bishop
    Nov 12, 2025
    5.0
    Fast service and friendly.
  • JJ
    julie jackson
    Oct 2, 2025
    1.0
    Every time I come into this store they are so difficult to return packages.
  • VV
    Vanessa
    Jul 26, 2025
    5.0
    Always super nice! Even today, minutes before closing. Really reliable and great service all the time.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #3152 in Louisville offer?

The UPS Store #3152 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

What are the business hours of The UPS Store #3152?

The store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.