The UPS Store

4.6
712 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3152 in Louisville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Middletown Professional Park.

Details

  • DeliveryNot available

Location

The UPS Store
12123 Shelbyville Rd, Louisville, KY
40243, United States

Hours

Reviews

4.6
712 reviews
5 stars
630
4 stars
5
3 stars
1
2 stars
7
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting Joseph and Noah for their exceptional service.

Efficiency

Customers frequently noted the quick service and efficiency of the staff, with many expressing satisfaction at being served promptly.

Professionalism

Several reviews mentioned the professionalism of the staff, with specific commendations for their polite and patient demeanor.

Inconsistency

Some customers reported negative experiences regarding unprofessional behavior and issues with package handling, indicating a lack of consistency in service quality.

Communication

There were complaints about poor communication regarding store hours and issues with package tracking, suggesting a need for better customer information.
  • BE
    Bethany Eybel
    Dec 31, 2025
    5.0
    Everyone is always so helpful at this store! Super easy spot for returns. Lydia was amazing, very efficient and knowledgeable and made everything super easy!
  • KM
    Kelli Morris
    Dec 27, 2025
    5.0
    Great customer service!
  • WG
    Will G
    Nov 26, 2025
    1.0
    Remind me never to come back to this location, ever store personnel so unprofessional rude i asked the bosses contact only was given a email wow
  • RC
    Rafaela Correa
    Nov 19, 2025
    1.0
    bad trust company in the world … they don’t care about a client feeling … lie all the times
  • LS
    Lisa S
    Nov 12, 2025
    1.0
    Paid for a package to be shipped two day and had them pack and box item. Cost over 300.00!! Didn’t get there in time, said UPS tried to deliver but didn’t, it was a residential address and no record of attempt on tracking. I asked for Sherry the owner to call me, she must have enough business because she didn’t bother. When I went in to ask about it the staff called Sherry who wasn’t there, she said she had nothing to tell me so she wouldn’t be addressing my request for a phone call back. There are so many other places to drop off and use for shipping services, CVS, Whole Foods and other UPS stores. Maybe this attitude is why UPS is laying people off? Sherry doesn’t care!! Beware!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3152 in Louisville offer?

The UPS Store #3152 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.