With a focus on the community of small businesses and consumers, Staples in Louisville, KY provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Feedback on customer service is mixed, with some employees praised for their helpfulness while others are criticized for rudeness and lack of assistance.
Staffing Issues
Many reviews mention understaffing and a lack of motivation among employees, leading to long wait times and poor service.
Product Quality
Customers appreciate the quality of products and printing services, although there are complaints about errors and delays in print orders.
Store Condition
The store is often described as disorganized and unclean, with some customers noting issues with the cleanliness of facilities.
Positive Experiences
Despite the negative feedback, several customers report positive experiences, highlighting friendly staff and good product availability.
MW
Miss Williams
2 days ago
2.0
Id rank it lower but the lady I spoke with was nice. I had to leave with my package that was shipped to me from Amazon. It was in its original packaging but I was told they couldn’t ship it. That’s one star taken. The other 2 are for the guy with the locs. His customer service skills are garbage. The woman in front of me was nice and like myself, couldn’t understand why her package couldn’t be shipped. The way he explained it to her was so rude. The woman who helped me was playing telephone through him on why my package couldn’t be shipped so it only made half since but I decided to let it go before he came back to rudely explain it to me. The woman who helped me suggested I either come back tomorrow or go to UPS so I’ll go to UPS as suggested.
CM
christine mingus
4 days ago
5.0
In and out no problems, I was returning something to Amazon
PS
Pat Summers
6 days ago
5.0
I am very happy with my Staples experiences. They always seem to have what I am looking for, and the sales associates are friendly, helpful and courteous.
AB
Ann Lundy Brown
Nov 15, 2025
5.0
Had to hop on here and say what a positive customer service experience I had with a staples employee named Alec who worked in the print center. They were so helpful and patient as I had many questions and needed to be walked through much of the process of printing some original paintings. Will certainly come back to this location for my next set of printing needs due to the care and attendance of Alec.
DC
Dawn Cissell-Browne
Nov 11, 2025
1.0
Returning an AMZ package
Waiting on line for 10 min with only 1 person (returning AMZ as well) in front of me
The employee was rude and esp slow. held me up while he tried to package the box that I brought. Into his box. I tried to smile and make small talk to no avail. He refused to give me my receipt until he had done that. I was nothing but nice to this fellow with dreads