Business Details
About
Shipping ServiceXPO Enterprise Services
RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.
Location
Hours
Reviews
4.2
351 reviews
5 stars
270
4 stars
7
3 stars
9
2 stars5
1 star
60
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported significant problems with delivery scheduling, including missed deliveries, lack of communication, and delays.
Customer Service
Many reviews highlighted poor customer service experiences, including unhelpful responses and difficulty in reaching support.
Professionalism
Despite delivery issues, several customers praised the delivery personnel for being polite, professional, and careful with their items.
Communication
Customers appreciated timely notifications about delivery windows, but many also noted inconsistencies and failures in communication regarding changes.
- LHLenore HoytJan 3, 20265.0Good communication. Arrived before the stated delivery window, but with plenty of notice. Fast, courteous, professional and competent.
- DHDomonique HarrisJan 2, 20265.0Very fast delivery and courteous!
- STShaun TrosperDec 24, 20255.0I like these ppl so much I'd recommend them to my enemies... kudos to the delivery guys.
- DTDanielle ThorsonDec 13, 20255.0Contacted me prior to delivery with ETA, arrived on time, and placed the oversized boxes exactly where I wanted them in my garage, using great care. The crew was polite and friendly. Very impressed!
- BHBig HazNov 6, 20251.0I ordered a $1500 IKEA couch that they said I had to be home to sign for delivery. RXO dropped it off at wrong address and left. No signature I guess. Now saying will have to review it. Hey I got an idea, call the driver have him do his job correctly and go back get it take it to the correct address. Horrible customer service.
Frequently Asked Questions About RXO
What type of logistics services does RXO provide?
RXO is the largest provider of last mile logistics for heavy goods in North America, arranging over 10 million last mile deliveries and about 500,000 assemblies and installations annually.
Where is RXO located?
RXO is located at 3865 Produce Road, Suite 204-205, Louisville, KY 40218, USA.
What are the operating hours for RXO?
RXO operates Monday through Saturday from 8:00 AM to 5:00 PM and is closed on Sundays.
What languages does RXO support for customer communication?
RXO supports English and Spanish for customer communication.
How can I contact RXO for last mile logistics inquiries?
You can contact RXO via email at lastmile@rxo.com or phone at +1 800-883-4593.
What categories of services does RXO fall under?
RXO is categorized under XPO Enterprise Services, Shipping Service, and Cargo & Freight Company.
Can RXO assist with appliance delivery and installation?
Yes, RXO specializes in last mile delivery services including appliance delivery and installation.
Which nearby contractors and home improvement stores can customers visit when at RXO?
Nearby, customers can visit Patio Enclosures, Builders' Insulation, and Schaefer General Contracting for various home improvement and contracting needs.
Are there nearby hardware and building supply stores near RXO?
Yes, Sherwin-Williams Floorcovering Store, Industrial Carbide Saw & Tool Corporation, and GFG Construction Supply are nearby hardware and building supply stores customers might visit.
What nearby services are available for customers who need moving or storage assistance?
Customers near RXO can access moving and storage services at All My Sons Moving & Storage, which also provides packing supplies.