United States Postal Service

2.3
177 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2041 Creative Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2041 Creative Dr, Lexington, KY
40505, United States

Hours

Reviews

2.3
177 reviews
5 stars
50
4 stars
4
3 stars
6
2 stars
5
1 star
112

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with specific mentions of poor attitudes and lack of assistance.

Delivery Issues

Frequent complaints about lost or misdelivered packages, as well as delays in mail delivery.

Staff Performance

While some employees received praise for their helpfulness, others were criticized for being unprofessional and disrespectful.

Long Wait Times

Customers expressed frustration over long lines and insufficient staffing, leading to delays in service.
  • SW
    Shujian Wang
    Dec 22, 2025
    1.0
    Some of the service staff here have a very bad attitude.
  • MW
    Mike Wheatley
    Dec 16, 2025
    5.0
    Nancy is always kind and efficient. We appreciate the way she always treats her customers.
  • SD
    shiva devkota
    Dec 4, 2025
    1.0
    Its take long time to take care Its almost 30 minutes
  • LS
    Lez Sackin
    Dec 2, 2025
    5.0
    Very polite, extremely helpful And they are very quick - I appreciate their services
  • JM
    JazzauroraMSP msp
    Nov 8, 2025
    1.0
    Mail carrier for my location said he was unable to access my building door, and actually I watched him DRIVE DOWN THE STREET without even stopping at my building so I never got my package. What a joke. Saturday November 8th

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.