Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1088 Nandino Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.4
176 reviews
5 stars
53
4 stars
6
3 stars
3
2 stars
9
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, particularly in the passport office, leading to a negative customer experience.
Package Handling
Many customers reported issues with lost or delayed packages, with some stating their packages sat at the facility for extended periods without updates.
Staff Performance
While some employees received praise for their helpfulness, others were criticized for being unprofessional and dismissive, indicating inconsistency in service quality.
Management Issues
Frequent complaints about poor management and staffing shortages were noted, contributing to the overall inefficiency and dissatisfaction among customers.
- SJStephen Jones6 days ago5.0My package did not go out on delivery a few days so I went down to the Nandino location and a guy name Christopher Haddix was very friendly he took all my information down. He tracked my package down and had it delivered to me the next day. Then called me to make sure it was delivered. It's rare to get that kind of customer service these days
- EEEmmaDec 6, 20251.0Seeing these positive reviews for Tere in the reviews is WILD. Tere in the Passport office was so rude and disrespectful and basically told me to go home and do it myself. I showed up early for my appointment (ans requested) and was asked to wait since she was running behind, that’s totally fine. She asked if I filled out my application already, and I answered yes. Once she was ready for me she would not let me speak or ask any questions and was very rude about it. Worst experience I’ve ever had, was NOT helpful and so unprofessional. I basically did everything myself, I already had filled out the application, had my photo printed, brought the required documentation and had my check ready she just needed to review and mail it.
- KKKenya KinardDec 5, 20251.0The Nandino Post Office in Lexington, KY lost my package. I ordered an item from London, England that got shipped out on 11/18. The package made it to New Jersey on 11/22 and switched was over to the United States Postal Service. The package made it to the Lexington USPS Regional Facility on 11/24. On 11/25, I get a tracking notification stating "package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility." Mind you, the regional facility on Nandino is literally 2 stop lights down from my house. So Thanksgiving comes and goes and no sign of the package. On 12/2, I stopped by the Nandino USPS office to inquire about my package. The postal clerk informs me that the package should have been delivered and if it hadn't, then it is out for delivery. He instructed me to come back if it's not received in 24 hours. On 12/4, I returned to that post office and spoke with the same postal clerk to inform him that I still hadn't received my package. He takes down my tracking number and goes to the back. Five minutes later, he comes back out and tells me that his computer is having issues and instructs me to file a claim on USPS.com. He said, filing a will get a supervisor to look into my missing package. So I go home and attempt to file a claim on the website. I get the notification saying that I'm not able to do so because it's an international package. I go back to the post office for a third time and a young female clerk assisted me. She pulls up the tracking and scan record of my package. She calls another facility to try to see what happened to my package. The package got scanned into one facility for processing and never got scanned again. It didn't get scanned out for delivery. It just disappeared. The female clark said that was very odd. She said every other package in that gaylord all got scanned but my package. She said there's no sign of my package. I asked her how does that happen. She looked at me, took a pause and said I don't know. I told her one of her fellow USPS workers either took it or lost it. She was very apologetic. She gave me the printout of her investigation to submit to get a refund from ebay and to also follow a claim with USPS.... This is why I personally do not use USPS to send important packages. I had experienced this too many times in the early 2000s and I stopped using them. I advise anyone to go with FedEx or UPS before dealing with the USPS.
- GWGrace WangNov 4, 20251.0Terrible experience here
- SBSteve BNov 2, 20255.0Great employees, window clerks keith and Chris are the best. Passport lady Terri is really knowledgeable and bilingual
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 1088 Nandino Blvd?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and most also take passport photos. You should complete and print your passport application form before applying.
Do I need an appointment for passport services here?
Most passport services require an appointment scheduled via the online scheduler, though limited walk-in hours are offered at select locations.
What are the hours of operation for this Post Office?
The Post Office is open Monday through Friday from 8:00 AM to 6:00 PM and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Can I reserve a PO Box online for the Nandino Blvd location?
Yes, you can search for available PO Boxes and reserve one online at the USPS website. Setup completion must be done in person.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but it's best to check with the local Post Office for exact hours.
What nearby places can help me find the United States Postal Service at 1088 Nandino Blvd?
Nearby landmarks include the Nandino Post Office, US Post Office, and Post Office-Lexington, which can help orient you in the area.
Are there any nearby dining options near the Post Office at 1088 Nandino Blvd?
Waffle House and Double B Distributors are nearby restaurants where you can grab a meal before or after your visit.
Where can I find automotive or freight services near this Post Office?
Nearby automotive and freight-related services include A Austin Express Kentucky for freight and food delivery, ABF Freight for business freight, and Fleet Service Incorporated for truck repair.
How can I make an appointment for passport services at this location?
You can schedule an appointment for passport services using the USPS online appointment scheduler provided on their website.