United States Postal Service

2.4
173 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1088 Nandino Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1088 Nandino Blvd, Lexington, KY
40511, United States

Hours

Reviews

2.4
173 reviews
5 stars
52
4 stars
6
3 stars
3
2 stars
9
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.

Delivery Issues

Numerous reviews highlighted significant delays and problems with package deliveries, including packages marked as delivered but not received.

Passport Services

While some customers praised the passport service staff for their helpfulness, others reported negative experiences with rudeness and inefficiency.

Communication Problems

Customers expressed frustration over the inability to reach staff by phone and the lack of clear information regarding package statuses.

Overall Experience

The overall sentiment was largely negative, with many customers expressing dissatisfaction and a desire to avoid using this post office in the future.
  • GW
    Grace Wang
    Nov 4, 2025
    1.0
    Terrible experience here
  • SB
    Steve B
    Nov 2, 2025
    5.0
    Great employees, window clerks keith and Chris are the best. Passport lady Terri is really knowledgeable and bilingual
  • SR
    Sara Roach
    Sep 8, 2025
    1.0
    Horrible experience. Currently trying to get a human on the phone. My package sitting at the 1088 Nandino Blvd branch in Lexington KY. Package was mailed wed night 9/3 and it is now 9/6 and was never delivered to the recipient and now having issues having actual post office to pick up so that I can have package delivered. Unacceptable.
  • RC
    Ronald Cochic
    Aug 19, 2025
    1.0
    Hope to God your package never has to go through this facility because it will set there for weeks before it ever gets to you. Idk what they are doing but something has to change. I run a time sensitive business and I cannot afford to have delays like this. This has reached a critical level to where I have to find ways to divert packages away from this location on purpose because of the insane delays.
  • JG
    John Gould
    Aug 18, 2025
    5.0
    Friendly helpful staff

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.