The UPS Store

Reviews

• SS

  Scott Schrader

  Feb 19, 2026
  5.0
  Quick and friendly service!!
• BR

  Brandon Rieger

  Jan 23, 2026
  1.0
  EDIT to original review: Still dealing with a lost package that is very important. Last scanned at the Lexington Facility Distribution Center. IMPOSSIBLE to reach anyone at the distribution facility (I was willing to make a phone call to follow up there). Local store manager Jodie was great and willing to help. Told me to file a claim, so I did on January 26th under Claim #000-07-010354. After legitimately 3 days, the claim was closed and they sent me a check. I have no faith that the case was looked into. It feels as though I was shoved in a queue, helpless, with receiving no answers as to if my package was lost, stolen, misplaced. I will not be recommending UPS as a reliable courier to anyone, unless I get answers.
• HD

  Hugh Dix

  Jan 2, 2026
  5.0
  Michael and Conner were extremely helpful with and professional packing/shipping an expensive electronic piano for me. Michael allowed me to see the process and I left feeling confident about the physical safety of the item. Thank you all.
• RB

  Rita Booth

  Oct 13, 2025
  5.0
  I use the UPS store on Star Shoot Pkwy for all of my shipping needs. The location and hours are convenient. The staff have always been very friendly, helpful and efficient in getting my packages shipped. So far all packages have been received by the expected date and in good shape. They also have boxes and supplies available, and copiers. I've been pleased with these services also.
• AL

  Amealia Lindsay

  Oct 11, 2025
  5.0
  My visit to UPS was an experience with the assistance from the representative, Ronnie. She was very helpful in expediting the mailing of my package.

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