The UPS Store

4.2
195 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2994 in La Grange offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In Kroger Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
2028 S Hwy 53, La Grange, KY
40031, United States

Hours

Reviews

4.2
195 reviews
5 stars
153
4 stars
5
3 stars
1
2 stars
3
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently described as friendly, helpful, and polite, with several customers highlighting individual employees for their excellent service.

Inconsistency

There are multiple reports of inconsistent service experiences, with some customers receiving excellent help while others faced rude or unhelpful staff.

Pricing Issues

Customers expressed dissatisfaction with unexpected charges and inconsistent pricing, particularly regarding shipping and printing services.

Store Management

Feedback indicates a decline in service quality under new ownership, with some customers feeling that the management prioritizes profit over customer satisfaction.

Cleanliness and Organization

The store is generally noted for being clean and well-organized, contributing to a positive shopping experience.
  • AC
    Amy Charles
    6 days ago
    5.0
    Shop local! Support local! Whether we stop in for business or personal shipping, the staff here is always helpful! Hugh is usually working, and I'm in and out of the store in just a couple of minutes.
  • NS
    Nixb-Nan Slider
    Nov 16, 2025
    5.0
    I came in with a ton of returns right before close on a Sunday (which was a jerk move on my part) but Wendy was as cheerful and friendly as if I was her first and most important customer of the day! Thx, UPS Store!
  • AS
    Alicia Sarantis
    Nov 12, 2025
    5.0
    I love this ups location! They are always so kind and patient with customers. Keith was so helpful and engaging and made me feel like a valued ups customer. Thankful for the la grange staff and all they do year round, regardless of how busy the season is!
  • GC
    Gregg Clark
    Nov 12, 2025
    5.0
    Wendy is knowledgeable, patient, and genuinely kind. Wendy always greets customers with a smile, takes time to make sure every detail is right, and somehow manages to make even the busiest days feel calm and organized. Whether I’m dropping off a package or handling something more complicated, I always leave knowing it’s in good hands.
  • JM
    Jacqueline Mudd
    Oct 24, 2025
    5.0
    I have had a great experience with a man of ups services standing in front of me with their pleasing voice and humor. The store was completely empty and after I walked in, a great deal of people joined me at once ! He told all of the customers that it won’t be lonğ and that they would be with them shortly. He had a smile on his face And I was in severe pain with my back . But he worked very long and hard with me to get my sons’ heart pills to him repeatedly fast for me. He was very polite and understanding in the stuff that I was telling him of the location of where my son was located. I am a retired law enforcement officer and this guy needs to show these currently other employees the trick of the trade, where they would definitely Liston to him. I have no idea what this man’s’ income would be, but I believe it should be a little higher or a longer paid vacation! A great asset to the company. And should get top 10 on a Richter scale. Respectfully submitted ; Jacqueline Mudd

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours of The UPS Store in La Grange?

The UPS Store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM.