United States Postal Service

2.8
53 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 5106 Madison Pike to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5106 Madison Pike, Independence, KY
41051, United States

Hours

Reviews

2.8
53 reviews
5 stars
21
4 stars
2
3 stars
1
2 stars
3
1 star
26
  • TG
    Tony Gerrein
    Jun 17, 2025
    5.0
    On time every time
  • BT
    Brandi Thrailkill
    Oct 23, 2019
    5.0
    I never thought I'd be posting a review on a post office but here I am! Today I had 3 packages delivered to my apartment in which stated they were left in the parcel locker. When I went to retrieve the key to get in to the locker wasn't there. I called the post office and spoke to Jeremy who took my information and drove to my apartment complex to check out the issue. Not but 30/45 minutes later (possibly sooner)Jeremy was at my door with packages in hand and mentioned the key was left in the wrong mailbox. It happens, totally understand! Being from Orlando, FL I can say that if this happened there I would of been SOL, they would of never taken the time to do what Jeremy did. With that being said, I give this location an applause. Thank you so much for making a panicky moment resolve with positive closure.
  • AP
    Angela Payer
    Sep 6, 2017
    1.0
    I've never had such bad postal service, and I've lived in multiple states, cities, and even a township. Issues we've had: 1. The mail truck turns around in our driveway (once they came close to running over my husbands legs as he was under our truck fixing something) even after we asked multiple times that they drive the 20 ft. up to the corner to turn around. 2. Our mail carriers think they are training to be Nascar drivers and speed through the neighborhood (squealing tires and brakes). 3. Last Saturday, I was home and could see the mail being delivered. My husband was outside in full view. The carrier left us a note saying he couldn't deliver an item to us as we weren't home. Really?! It took longer to write up that little form/note than it would have to walk the 10 ft. to our door and knock. I've called to complain to managers, but nothing changes--or if it does, it is because we've taken to chasing down the carriers to impart information (i.e. stop turning around in our driveway). I also don't believe bad reviews like this one make much difference; however, I can't imagine we are the only ones experiencing this. Maybe more people will voice their complaints and then things will change.
  • TR
    Tessa Romana
    Jul 22, 2016
    1.0
    Very rude front desk postal worker. People have bad days, but she continues to provide nothing less than absolute awful customer service. Finally had to take my business to another city.
  • RH
    Rachel Heidenreich
    Oct 1, 2015
    1.0
    Why

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.