Business Details
About
Logistics Service
AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world. For over 45 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, energy, high-tech, home delivery, life sciences, marine and more. In more than 150 worldwide locations across Asia, Europe, the Middle East and North America, AIT’s subject matter experts apply scalable, user-friendly technology to customize end-to-end deliveries via sea, air, road and rail—on time and on budget.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
1.5
40 reviews
5 stars
4
4 stars
1
3 stars0
2 stars0
1 star
35
- DKDaniel KavaDec 27, 20251.0My experience with AIT Worldwide Logistics was extremely disappointing from start to finish. I had two pieces of exercise equipment delivered as part of the same order, yet they arrived on two different days as separate shipments. I paid extra for the haul-away of my old equipment. During the first delivery, the crew said they could not figure out how to disassemble my old treadmill and told me the second delivery team would handle it. This was surprising to the second delivery team, and they were not well prepared to handle the haul away. The second delivery was rescheduled three separate times. When it finally occurred, the delivery personnel damaged my walls and carpet while bringing the equipment inside. To make matters worse, the day after delivery a police officer showed up at my home asking about the shipment because the delivery boxes were found dumped along the side of the road not far from my house. AIT’s tracking system is essentially unusable, customer service was unhelpful and difficult to reach, and the company repeatedly failed to meet its commitments. I would not recommend AIT Worldwide Logistics to anyone expecting reliable service or basic care for their home and belongings.
- JFJacob FugazzottoAug 22, 20251.0If you love customer service that never answers the phone and a tracking system that feels like it was designed as a prank, look no further—this is the shipping company for you! Does anyone actually work here? I’ve called at least 15 times and left numerous messages, yet I’ve never once reached a real person—only the machine. The one time I did get a call back, it was simply to explain where my shipment was, but since then I’ve called at least 5 more times with no response. Even when I call during regular business hours, the system tells me I’m calling after hours. I’m still waiting to hear back on when they can deliver my TV. After spending this much money, it’s beyond frustrating for the shipment to feel elusive and untraceable. Customers deserve better communication and reliability. Avoid at all costs if you can—and if not, bless your heart and may the odds be ever in your favor.
- WMWade MyersJun 18, 20251.0I wouldn't recommend this delivery company. They missed the scheduled delivery and didn't bother to call and let me know they weren't coming. 2 days later the driver calls to tell me theyre on the way while I'm at a doctor's appointment an hour away. Then a week later after the initial delivery date they finally showed up. The gentleman that actually delivered were very nice and professional. Too bad I can't say the same about AIT itself. I was stuck on hold waiting for "the next available representative" over an hour 3 different times and never able to speak to anyone. I missed 2 days of work to receive my delivery after having to pay $267.50 shipping for the delivery. Ridiculous!
- IPidris PersianApr 19, 20221.0My Check in 10:30 and out 14:30
- F7Firuz 7777Mar 22, 20221.05 hours lodging
Frequently Asked Questions About AIT Worldwide Logistics
Do you have any other locations in North America?
Yes. AIT’s expanding global presence includes dozens of locations across North America, as well as Asia and Europe.
Do you offer international shipping?
Yes. AIT is a global freight forwarding company with decades of experience handling shipments to all areas of the world. We also offer customs clearance support, including our in-house, licensed customs brokerage team.
Are you a certified freight forwarder?
Yes. Across AIT’s many global locations, we have dozens of certifications from multiple organizations, countries, and municipalities, including authorized economic operator status, good distribution practices certification, and many more.
Can you ship my specific item (i.e., what cargo types does AIT NOT accept)?
AIT’s logistics professionals are experienced with shipping all types of cargo, from temperature-controlled items such as food and pharmaceuticals to oversized and heavy freight to hazardous materials, including batteries, chemicals, and nuclear waste. For a list of items we do not ship, contact our office for commodity details.
Can I drop off an item for return at your facility?
No. AIT facilities are not consumer parcel drop-off locations. Please contact your seller/shipper to arrange for returns.
Where is AIT Worldwide Logistics located?
AIT Worldwide Logistics is located at 2475 Wright Blvd., Suite 103, Hebron, KY 41048, USA.
What are AIT Worldwide Logistics' business hours?
They are open Monday to Friday from 8:00 AM to 5:00 PM and closed on weekends and major holidays like November 27, 2025, and December 25, 2025.
Does AIT Worldwide Logistics offer international shipping services?
Yes, AIT is a global freight forwarding company with expertise in shipments worldwide and offers customs clearance support through their licensed customs brokerage team.
What types of cargo does AIT Worldwide Logistics handle?
AIT handles all types of cargo including temperature-controlled items, oversized and heavy freight, and hazardous materials such as batteries, chemicals, and nuclear waste.
Does AIT Worldwide Logistics accept consumer parcel drop-offs for returns?
No, their facilities do not accept consumer parcel drop-offs. Customers should contact their seller or shipper for return arrangements.
Is the AIT Worldwide Logistics facility accessible for individuals with disabilities?
Yes, the facility has wheelchair-accessible entrances and parking available.
What logistics services does AIT Worldwide Logistics offer?
Services include freight forwarding, air freight, ground distribution, sea freight, import/export, customs clearance, warehousing, and intermodal transportation.
Are there any nearby hardware stores if I need supplies during my visit?
Yes, Ace Hardware Hebron, Great Lakes Ace Hardware, and Tenryu American hardware stores are located nearby for your convenience.
What nearby automotive-related facilities can I find near AIT?
Toyota North American Parts Center and Toyota NAPCK, which are car dealers and automotive suppliers, are located nearby and may be relevant if you're in the automotive industry.
Are there any medical facilities close to AIT Worldwide Logistics?
Yes, Primary Care - Hebron Conner Road - St. Elizabeth Physicians and St Elizabeth Imaging are nearby medical and diagnostic service providers you can access before or after visiting AIT.