United States Postal Service

3.0
128 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 101 N Bradford Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
101 N Bradford Ln, Georgetown, KY
40324, United States

Hours

Reviews

3.0
128 reviews
5 stars
51
4 stars
13
3 stars
5
2 stars
2
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Bart, for being friendly, helpful, and efficient during their visits.

Delivery Issues

Numerous complaints were made regarding lost packages, misdelivered mail, and poor delivery practices, leading to significant frustration among customers.

Phone Support

Customers expressed dissatisfaction with the inability to reach the post office by phone, citing long wait times and unresponsive automated systems.

Overall Experience

While some customers reported positive experiences, a significant number highlighted ongoing issues with service reliability and delivery accuracy.
  • CS
    Corey Suico
    Dec 17, 2025
    1.0
    Place was completely empty. Had 3 shipping labels and accidentally printed one twice. Wouldn't help reprint the correct label or assist in any way
  • HM
    Helena M.
    Dec 7, 2025
    5.0
    Got passport w/ photo appointments and Jeff was amazing! So patient, kind, and quickly!
  • JB
    Jonathan Baalke
    Sep 4, 2025
    5.0
    BART who works out front is the best. Customer service is on point. A couple of months ago he helped me with my passport and again he was awesome. He knows exactly what you want to do before you even ask. This dude is the best!
  • SS
    Sarah Smith
    Jul 15, 2025
    1.0
    The stupid post office's 1-800 number for any and all post offices is the most inefficient and stupid way to get help. The phone menus are do not allow you to speak to a representative at all and they don't allow you to go back a menu. And the menus don't allow enough time to respond to a menu choice, even if one is the menu choice fits your need. No menu choice fits our need of clarifying our change of address as we have the same last name as the new family who purchased and moved into our old house. It's extremely dumb that our tax dollars can't have a person available to answer the phones at an office and that the automatic menu is sooo poorly done and a waste of time. We can never get to a person to speak to. I hope the post office closes down someday with this level of incompetence.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.