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United States Postal Service

3.0
(133 reviews)

Business Details

101 N Bradford Ln, Georgetown, KY
40324, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 101 N Bradford Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
101 N Bradford Ln, Georgetown, KY
40324, United States

Hours

Reviews

3.0
133 reviews
5 stars
52
4 stars
14
3 stars
5
2 stars
2
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several reviews highlighted rude and unhelpful staff, particularly mentioning a front desk employee named Sherry as being particularly unpleasant.

Staff Performance

Positive feedback was frequently given for staff members like Bart, who were noted for their helpfulness and friendliness during services like passport applications.

Delivery Issues

Numerous complaints were made about lost packages, incorrect deliveries, and poor handling of mail, indicating significant issues with the delivery service.

Phone Support

Customers expressed frustration with the inability to reach the post office by phone, citing long hold times and unresponsive automated systems.

Overall Experience

While some customers reported positive experiences, many others described the post office as inefficient and unreliable, leading to a mixed overall perception.
  • MB
    Mike Brown
    5 days ago
    4.0
    It's a post office.
  • OO
    Osnaj
    Feb 21, 2026
    1.0
    How many of us have to complain to the postmaster about how rude the employees are here untill something is done. ?
  • SG
    Steve Gross
    Feb 12, 2026
    1.0
    This is based of trying to get someone on the phone. Do not call the 1-800 number. It took me 3 hours to get a person on the phone and they are not in Georgetown. Try to find a local number
  • AK
    Autumn Kuykendall
    Feb 3, 2026
    1.0
    Sheri was incredibly rude, because we didn’t know more than an id was needed for an address change. We were polite and she was just nasty and we don’t understand why she’s at the front desk while acting and presenting herself like that to the public. Especially while being in a customer service job If I could put negative 15 stars I would.
  • JC
    Jasmine Caudill
    Feb 3, 2026
    1.0
    Sherry was EXTREMELY rude. You could tell she was rude before even talking to her. She had the most disgusting attitude. We were polite and nice and she was still rude. I don’t understand why she’s running the front desk acting like that.. that’s ridiculous. Next time I’ll go to a different post office.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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