United States Postal Service

2.5
33 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 619 N Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
619 N Main St, Franklin, KY
42134, United States

Hours

Reviews

2.5
33 reviews
5 stars
12
4 stars
0
3 stars
0
2 stars
1
1 star
20
  • TA
    Tiktok Alyssa
    Sep 8, 2025
    1.0
    Why do they never answer the phone? No option leave a message or anything. Not everyone is available to go by there on business days to speak to someone.
  • JF
    Janet Flaig
    Aug 3, 2025
    1.0
    I live less than 1/2 mile from my mailbox. For some reason our postal person cannot drive to deliver packages to us or certified mail like our former postal person did. When I explained what was happening at the post office I was told it was up to the individual postal person. The person assigned to our route isn't worth a hill of beans! Something really needs to be done but it's falling on deaf ears.
  • SC
    Shannon Clark
    Aug 16, 2018
    1.0
    Delivery drivers will leave your package 6 feet in front of your door to get rained on and not even knock. And trying to get someone's attention in the building is hopeless too.
  • SS
    Sharon
    Jan 5, 2015
    1.0
    Absolutely the worst post office I've ever had to deal with, both professionally and personally. Carriers lose your mail, deliver it to the same house number, but a different road halfway across the county. They refuse to answer the office phone during business hours. I've even had the manager of this post office show up at my place of business to blame me for mail that his carriers forgot to scan that got lost. UNREAL. Today they sent me an exception on a delivery claiming that nobody was home (been here all day long), and there wasn't a secure place to leave the package... how about leaving it in the same place you left the other package this morning? Absolute idiots.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.