Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 7101 Turfway Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.3
183 reviews
5 stars
46
4 stars
11
3 stars
4
2 stars
9
1 star
113
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff interactions is mixed, with some praising friendly and helpful service while others report rudeness and unprofessional behavior, particularly from specific employees.
Delivery Issues
Numerous complaints about lost packages, delayed deliveries, and poor handling of mail, leading to significant frustration among customers.
Passport Services
Many customers expressed dissatisfaction with the passport application process, citing a lack of clear communication about appointment requirements and rude staff interactions.
Overall Efficiency
While some customers noted quick service and efficiency, others highlighted ongoing issues with mail forwarding and package tracking, indicating inconsistency in operational performance.
- JSJudy Spencer4 days ago5.0Whenever I go in here I get wonderful service.
- BABlue AdventurineDec 17, 20251.0I went for my child's passport, and they gave me the form to fill out by her biological father outside the country. The form didn’t say that it was to be notarized by the US embassy in that country. It was notarized by a local lawyer. I asked the USPS staff if my documents were correct and he said yes. The USPS staff accepted that form, but the passport department sent it back because it wasn’t notarized by the US embassy in that country. There were no instructions on the form. I paid $120 for that passport, but they won’t refund it.
- AAAnonDec 13, 20251.0USPS has failed to delivery time sensitive packages and has singled handedly, over the years, ended the online side of my business with a failure to deliver rate exceeding 50% through no fault of my own. They always receive payment for services and only provide the service half the time. They have lost irreplaceable items and history no one will ever see again. You're better of walking the package anywhere.
- AKAli KhokharDec 9, 20255.0I would like to take a moment to appreciate the professionalism and outstanding customer service provided by Ruben. We visited for passport services for our infant, and he made the entire process seamless. He explained everything clearly, handled the paperwork efficiently, and we were in and out within 15 minutes, including a brief wait in line. Ruben is one of the finest USPS employees I’ve encountered, and his dedication and demeanor truly reflect excellence in customer service. He has a promising career ahead. Note: You need an appointment for passport, they took the original birth certificate and will be mailed later. $100 cash or cheque and $37 can be paid by credit/debit.
- JAJennifer AnnNov 13, 20251.0We moved in July. Property tax bills for both the city of Florence and Boone County were sent out in September. As of today (11/13/2025), they have not been forwarded to our new location. Fortunately my husband remembered to look into it, because who knows if they'll arrive by the December 31 deadline? As it is, we lost the opportunity for the early payment credit that we would have received had we paid the bill prior to 11/1, which we would have done had it arrived. It's bad enough that cards, coupons and other mail consistently arrive late, but bills? The efficiency of the USPS took a nosedive during the pandemic and has yet to recover. Unless they start exhibiting some basic competency, I for one think the USPS should start being responsible for late fees and lost credit.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service located at 7101 Turfway Rd?
This Post Office provides mail and package shipping, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, first-time passport applications are accepted and passport photos are available by appointment.
Is an appointment required for passport services at this location?
Most passport services require scheduling an appointment online, though some limited walk-in hours are available at select locations.
What are the hours of operation for this Post Office?
Monday to Friday from 8:30 AM to 5:30 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sunday.
How can I reserve a PO Box at this location?
You can search and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm and complete the setup in person.
Are PO Boxes accessible after regular business hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but check with the local Post Office for specific access hours.
Where can I find food near the USPS at 7101 Turfway Rd?
You can visit nearby restaurants like McDonald's, Taco Bell, Papa Johns Pizza, Dunkin', and China City Buffet for a variety of dining options.
Are there fitness centers near the Post Office for visitors who want to work out?
Yes, Hypuro Fit gym is a nearby fitness facility where customers can train before or after their visit.
Where can I find financial and money transfer services near this USPS location?
Nearby financial services include OneMain Financial for loans and Western Union for money transfer services.
What nearby services could complement a visit to the Post Office?
Customers can visit the FedEx Office Print & Ship Center for additional shipping needs or stop by CVS Pharmacy and local retail stores like American Freight and Tuesday Morning.