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The UPS Store

3.4
(232 reviews)

Business Details

8459 US 42, Florence, KY
41042, United States
(859) 746-1182
https://locations.theupsstore.com/ky/florence/8459-us-42

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3169 in Florence offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located At Weaver Rd And Us 42 Behind Burger King.

Details

  • DeliveryNot available

Location

The UPS Store
8459 US 42, Florence, KY
41042, United States

Hours

Reviews

3.4
232 reviews
5 stars
136
4 stars
6
3 stars
0
2 stars
5
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude and unhelpful interactions.

Efficiency

Many customers appreciated the quick and efficient service, noting minimal wait times and streamlined processes for returns.

Pricing Issues

Several reviews highlighted concerns about high shipping costs and perceived upselling tactics, leading to dissatisfaction with pricing.

Staff Attitude

There are numerous complaints about staff attitudes, with some customers describing them as rude or dismissive, impacting overall customer experience.

Mixed Experiences

Overall, experiences vary widely, with some customers expressing loyalty due to positive interactions, while others strongly advise against using this location.
  • SJ
    Shelia Jackson
    5 days ago
    5.0
    Payton is always so helpful and knows her job very well. This young lady has helped me many times with all my Amazon returns.
  • TB
    Trevor Badarpura
    Feb 19, 2026
    1.0
    0 stars if I could. When you give them your package, they’ll list off prices going from most expensive to lowest, but won’t even mention normal 2 day ground price as if it wasn’t an option. The employees here feel a sense of pride trying to scam their customers out of money. Like they don’t work for a billion dollar corporation. They should be ashamed of themselves. Instead of trying to help their customer base they’re trying to squeeze every penny out of them.
  • JS
    julia somwe
    Feb 11, 2026
    5.0
    Great customer service. The ladies there are very knowledgeable and friendly with their customers. They have have great compassion towards their job.
  • CC
    caution
    Jan 29, 2026
    1.0
    DO NOT SHIP THROUGH UPS. I have had multiple packages delivered to the wrong address, packages mishandled and busted open and resealed missing half their items, and this location in specific’s staff is disgusting. If you can deliver a package busted with no tape, you can take the return the same way, and the nasty looks your employees give PAYING CUSTOMERS is deplorable. Save your time and ship through someone else.
  • CW
    Chloe Waddell
    Jan 16, 2026
    5.0
    They were very nice and efficient. Didn't have to wait long

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Florence offer?

The UPS Store in Florence provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

Brand Certified Facts from The UPS Store

This information is certified by The UPS Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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