The UPS Store

3.4
217 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3169 in Florence offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located At Weaver Rd And Us 42 Behind Burger King.

Details

  • DeliveryNot available

Location

The UPS Store
8459 US 42, Florence, KY
41042, United States

Hours

Reviews

3.4
217 reviews
5 stars
125
4 stars
7
3 stars
0
2 stars
5
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service; while some customers praise the friendly and helpful staff, others report rude and unhelpful interactions.

Efficiency

Many customers appreciate the quick and efficient service, noting that the process for returns and shipping is generally smooth.

Pricing Issues

Several reviews mention dissatisfaction with high shipping costs and additional charges for services like printing labels.

Staff Attitude

There are complaints about certain staff members being rude or dismissive, which negatively impacts the overall customer experience.

Positive Experiences

Despite the negative feedback, many customers express satisfaction with their experiences, highlighting specific employees who provided exceptional service.
  • JM
    Jonathan Morrison
    1 day ago
    4.0
    Always fast and friendly
  • AG
    ALLEN G
    3 days ago
    5.0
    Quick fast professional service. Better than any other shipping return store. Fantastic service.
  • KP
    K P
    Nov 2, 2025
    5.0
    Always fast and friendly and going the extra mile to be efficient and kind to customers.
  • AM
    Amanda Miller
    Oct 24, 2025
    1.0
    Very rude staff. They can't be bothered to greet people or wish them a nice day, even when I say hello or thank you. They would rather run you through like cattle. I only come here when a company makes me use UPS for returns otherwise I use my local Post Office, where people are much nicer and very helpful.
  • MM
    Maria Montes-Land
    Oct 23, 2025
    1.0
    Stopped by to get some boxes to use for shipping purposes. The rude lady said "We do not sell boxes in bulk quantity like that, in a loud tone. She then said she had to call the manager to see how many boxes she is "allowed" to sell us. She sold us only 5, why? Because she then asked if we will be shipping with them or someone else, we said another UPS store because this store doesn't take live animals like the other UPS stores do. So, we had to drive to 2335 Buttermilk Crossing Crescent Springs, KY 41017, where they gladly sold us as many boxes as they had and even if we don't ship with them, which we do, it wasn't going to be a problem. Why anyone still uses the UPS store in Florence is beyond me. It's not just me with the negative review; it's many others that have the same. Shop somewhere else, even if it is out of your way.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Florence offer?

The UPS Store in Florence provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.