United States Postal Service

2.5
165 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2934 Dolphin Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2934 Dolphin Dr, Elizabethtown, KY
42701, United States

Hours

Reviews

2.5
165 reviews
5 stars
56
4 stars
4
3 stars
6
2 stars
7
1 star
92

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported consistent problems with package deliveries, including missing packages, incorrect delivery attempts, and packages marked undeliverable without proper justification.

Customer Service

While some staff members were praised for their friendliness and helpfulness, there were multiple complaints about rude and unprofessional behavior from certain employees, particularly at the front desk.

Communication Problems

Customers expressed frustration over the inability to reach the post office by phone, leading to unresolved issues and a lack of timely communication regarding their packages.

Inconsistent Service

Feedback indicated a lack of reliability in mail delivery times and service quality, with many customers experiencing delays and inconsistent handling of their mail.
  • DC
    Daymian Costello
    Dec 17, 2025
    1.0
    Have had multiple missing packages, missing mail, and other people's mail delivered to my address. Latest issue of watching the mail carrier drive past my mail box and not delivering any mail while putting the tracked package has, " unable to deliver to location" for the tenth time this year over multiple different packages prompted leaving this review. Can not get an answer on the phone from this location to resolve any of these issues either.
  • EA
    Eduardo Aguilar
    Dec 15, 2025
    5.0
    Una pregunta se puede enviar o recibir por fax un documento
  • JK
    Josh Koziol
    Dec 13, 2025
    1.0
    My package is now delayed because they "didn't have access to my location". How hard is it to deliver a small package to someone's doorstep? THERE'S NOTHING BLOCKING YOU! ITS LITERALLY YOUR JOB! Stop being lazy! Especially when you LIE about the attempt because guess whose ring camera says otherwise!
  • MR
    Matthew Romanczyk
    Dec 3, 2025
    5.0
    The entire front desk staff is super friendly and helpful. Missed or misplaced packages, mails are mostly the sorting facility crews’s fault. Don’t blame the front desk employees for it:)
  • EF
    Eriq Fields
    Sep 15, 2025
    1.0
    I got someone else's mail twice and returned to this location and both times I was helped by female staff and they were rude both times. One woman snatched the mail out of my hand. The second time another woman is dismissive and rude when I asked if I could leave the letter at the self service. The only person who was kind to me was a older white male. He's the only one who is always professional and kind!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.