The UPS Store

3.4
158 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5401 in Elizabethtown offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - North Dixie Plaza.

Details

  • DeliveryNot available

Location

The UPS Store
1811 N Dixie Ave, Elizabethtown, KY
42701, United States

Hours

Reviews

3.4
158 reviews
5 stars
86
4 stars
4
3 stars
10
2 stars
7
1 star
51

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While many customers praised the staff for being friendly and helpful, there were consistent complaints about certain employees being rude and unprofessional.

Long Wait Times

Numerous reviews mentioned long lines and wait times, often exacerbated by understaffing, especially during busy periods.

Location Issues

The store's small size and inadequate parking were frequently criticized, with many customers suggesting a need for a larger, more accessible location.

Customer Service

Mixed feedback on customer service; some customers had positive experiences while others reported poor service and lack of accountability for lost packages.
  • AL
    Ashley Lynn
    Jan 2, 2026
    5.0
    This UPS Store is always BUSY, very limited parking and the space inside is limited. There is always a line and it often wraps around inside and sometimes even going out the door but the line moves quickly. Thankfully the workers come through and try to complete returns or simple tasks which keeps things moving. Busy store and always standing room only but they work very hard to get you in and out quickly.
  • LA
    Lillian Ames
    Dec 10, 2025
    1.0
    This place has problems. Tiny parking lot. Long waits. No line markers or signs. Rude employees. I'm going to Horizon Pack and Ship by the Town Center Kroger from now on!
  • AJ
    Alexis Jorge
    Dec 5, 2025
    1.0
    I have been on the phone for literally OVER A HOUR want proof too oh I got you here’s a 50 minute mark oh and good news I called them 7 the moment I found out the so called ups driver said no one was home when I was literally standing at my door with the information pulled up ready to grab it and confirm everything for them to THEN say no one was HOME do not TRUST UPS we need to start boycotting this because no customer service no help just oh well wait on the phone for OVER AN HOUR and still get no help. UPS after the plane crash no help to the family’s no help to anyone no care for there customers no nothing they just want there money they don’t care about u
  • MS
    Mark Swimm
    Nov 26, 2025
    5.0
    Needed to return a couple items and this was the closest place to me. I have never had an issue or long wait at any of the UPS stores. Staff was very friendly and was taking care of customers quickly and friendly. Great experience
  • GG
    GLLN
    Nov 25, 2025
    5.0
    Exceeded my expectations with their expert packaging, professionalism and kindness. We are a military family and have lived all over the USA, quite frankly this is the best UPS Store and UPS staff we have ever experienced. Thank you!

Frequently Asked Questions About The UPS Store

What services does The UPS Store #5401 in Elizabethtown offer?

The UPS Store #5401 in Elizabethtown offers expert packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, passport/photo ID services, and computer access.

Where is The UPS Store #5401 located?

The UPS Store #5401 is located at 1811 N Dixie Ave, Ste 104, Elizabethtown, KY 42701, USA, in North Dixie Plaza.