Business Details
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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5401 in Elizabethtown offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - North Dixie Plaza.
Details
- DeliveryNot available
Location
Hours
Reviews
3.4
158 reviews
5 stars
86
4 stars
4
3 stars
10
2 stars
7
1 star
51
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many customers praised the staff for being friendly and helpful, there were consistent complaints about certain employees being rude and unprofessional.
Long Wait Times
Numerous reviews mentioned long lines and wait times, often exacerbated by understaffing, especially during busy periods.
Location Issues
The store's small size and inadequate parking were frequently criticized, with many customers suggesting a need for a larger, more accessible location.
Customer Service
Mixed feedback on customer service; some customers had positive experiences while others reported poor service and lack of accountability for lost packages.
- ALAshley LynnJan 2, 20265.0This UPS Store is always BUSY, very limited parking and the space inside is limited. There is always a line and it often wraps around inside and sometimes even going out the door but the line moves quickly. Thankfully the workers come through and try to complete returns or simple tasks which keeps things moving. Busy store and always standing room only but they work very hard to get you in and out quickly.
- LALillian AmesDec 10, 20251.0This place has problems. Tiny parking lot. Long waits. No line markers or signs. Rude employees. I'm going to Horizon Pack and Ship by the Town Center Kroger from now on!
- AJAlexis JorgeDec 5, 20251.0I have been on the phone for literally OVER A HOUR want proof too oh I got you here’s a 50 minute mark oh and good news I called them 7 the moment I found out the so called ups driver said no one was home when I was literally standing at my door with the information pulled up ready to grab it and confirm everything for them to THEN say no one was HOME do not TRUST UPS we need to start boycotting this because no customer service no help just oh well wait on the phone for OVER AN HOUR and still get no help. UPS after the plane crash no help to the family’s no help to anyone no care for there customers no nothing they just want there money they don’t care about u
- MSMark SwimmNov 26, 20255.0Needed to return a couple items and this was the closest place to me. I have never had an issue or long wait at any of the UPS stores. Staff was very friendly and was taking care of customers quickly and friendly. Great experience
- GGGLLNNov 25, 20255.0Exceeded my expectations with their expert packaging, professionalism and kindness. We are a military family and have lived all over the USA, quite frankly this is the best UPS Store and UPS staff we have ever experienced. Thank you!
Frequently Asked Questions About The UPS Store
What services does The UPS Store #5401 in Elizabethtown offer?
The UPS Store #5401 in Elizabethtown offers expert packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, passport/photo ID services, and computer access.
Where is The UPS Store #5401 located?
The UPS Store #5401 is located at 1811 N Dixie Ave, Ste 104, Elizabethtown, KY 42701, USA, in North Dixie Plaza.
What are the store hours for The UPS Store #5401?
The store is open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sundays.
Is The UPS Store #5401 open on major holidays?
The store is closed on Thanksgiving Day (Nov 27, 2025), Christmas Day (Dec 25, 2025), New Year's Eve (Dec 31, 2025), New Year's Day (Jan 1, 2026), and Martin Luther King Jr. Day (Jan 19, 2026). It remains open with regular hours on Veterans Day (Nov 11, 2025) and the day after Thanksgiving (Nov 28, 2025).
What payment options are accepted at The UPS Store #5401?
The UPS Store accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store #5401 provide mailbox rental services?
Yes, The UPS Store offers mailbox services including mailbox rentals for mail and packages.
Can I get professional printing and document finishing services at The UPS Store #5401?
Yes, they provide professional printing, document finishing, sign printing, and marketing products services.
What nearby places can I visit before or after using The UPS Store services?
You can visit nearby places such as Papa Murphy's for pizza, Tropical Smoothie Cafe for a smoothie, or Penn Station East Coast Subs for a sandwich.
Are there any nearby businesses offering complementary services to The UPS Store #5401?
Yes, nearby businesses like Staples provide additional printing and office equipment, and Shred Nations offers shredding services.
How can nearby places like North Dixie Plaza help me find The UPS Store #5401?
The UPS Store #5401 is located within North Dixie Plaza, a shopping center that serves as a local landmark to help customers easily locate the store.