FedEx Office Print & Ship Center

Reviews

• TT

  Tom Topolinski

  Mar 30, 2026
  1.0
  This place SUCKS! The manager is great, but unless he is there, you better have a LOT of time on your hands. On Saturday, 3/28 (afternoon), I was 2nd in line, then the person in front of me left, making me #1 at the counter. Then a previous customer off to my right heralded the clerk, so she went to service him, leaving me alone. For 45 minutes! 😡 She was helping some man with a big job. I then became completely ignored. She even disappeared for 20 minutes in the back. She did not apologize for the extreme delay, and never said "sir, I'll be back." I was completely ghosted. I have a bad back, and standing still creates significant pain for me. So I grabbed a chair and sat in it in front of the counter, obviously perturbed. She never once addressed me the whole time. Ok now wait, only ONE person to service customers coming in?! Are you kidding me?! I bit my tongue besides wanting to get vocal. She finally serviced me after all that time. But no apologies or sympathy for this ridiculous wait. I asked her if she was the only employee working, and she flatly said "no." No explanation, no nothing. I frequently use UPS on Scottsville Rd., and they are simply incredible, every time. Y'all need to model your customer service practices after them! That is a fine tuned machine! And they actually STAFF their store! I had no choice but to use you for a return product, per the label. I dread the next time I have to do business with your store!
• CC

  Christie Cottongim

  Feb 9, 2026
  5.0
  I can’t say enough good things about this FedEx location. The staff is incredibly kind and truly goes above and beyond every time I’m there. They take the time to help, answer questions, and make the whole process easy and stress-free. I’ve actually made friends with some of the staff because they’re that welcoming. This is one of those places that makes you want to come back. Highly recommend!
• BG

  B Great

  Jan 17, 2026
  1.0
  THIS HAS TO BE THE WORSE FED EX STORE IVE SEEN! WALKED IN YOUR STORE TWICE AND NEITHER ONE OF YOUR EMPLOYEES ACKNOWLEDGED ME OR ASKED IF I NEED HELP WITH ANYTHING! BOTH EMPLOYEES DEFINITELY SAW ME COME IN! LIKE WHERE IS THE GREETING THAT YOU GAVE ALL THE WHITE CUSTOMERS?! IT SHOULDN’T MATTER WHAT COLOR I AM! I DESERVE TO BE TREATED WITH RESPECT! I GUESS THEY DON’T HELP BLACK CUSTOMERS! THIS IS THE SECOND TIME IVE HAD A HORRIBLE EXPERIENCE AT THIS LOCATION! I WILL ABSOLUTELY NOT BE SPENDING ANYMORE MONEY HERE. I DON’T CARE IF IT WAS JUST $2.43! THIS IS UNACCEPTABLE AND YALL NEED TO TRAINED AGAIN ON HOW CUSTOMER SERVICE WORKS!! IM VERY UPSET AND WILL BE CALLING CORPORATE FOR A SECOND TIME! ITS 2026 YALL NEED TO DO BETTER AND BE BETTER! THIS ISN’T CHRIST LIKE AT ALL! I COULD’VE SAID SOMETHING BUT IVE GROWN TO MUCH TO STOOP DOWN TO IGNORANCE!
• CR

  Carrie Rich

  Nov 24, 2025
  5.0
  The workers at this FedEx are always friendly and make it a painless experience to ship and return things. Wish I could remember everyone’s names but I want to shoutout Brittany, a shorter dark haired female, and the manager. Thanks for hustling and being kind no matter what kind of day you’ve had.
• NS

  Nicole Sturgeon

  Nov 13, 2025
  1.0
  Absolutely rude. The guy there laughed in my face and told me to try ups. All I was trying to do was explain to him we have a business account with them and to see if he could make sure it was inputed correctly!

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