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Visit your local Post Office™ at 5300 Scottsville Rd! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.
Location
United States Postal Service
5300 Scottsville Rd, Bowling Green, KY
42104, United States
Hours
Reviews
2.0
287 reviews
5 stars
52
4 stars
14
3 stars
7
2 stars
10
1 star
204
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with rude staff and unhelpful responses to inquiries.
Delivery Issues
Numerous complaints about packages being lost, misdelivered, or not delivered at all, leading to frustration among customers.
Phone Accessibility
Customers expressed frustration over the inability to reach the post office by phone, with many calls going unanswered.
Mixed Employee Experiences
While some employees were praised for their helpfulness, others were criticized for their attitude and lack of professionalism.
Operational Efficiency
Customers noted slow service and long wait times, particularly during busy periods.
- VLVonetta Lee3 days ago1.0I had a package bei g held at post office they charge me 11.30 to pick the package up. I ordered keys for a mailbox and paid $30 and they didnt work. I had to drive 30mins again just to order new keys then 30 mins again to pick them up again. Spoke to a manager he didnt seem to careless that I was being chared all this extra money for their mistakes.
- EPErin PhillipsDec 26, 20251.0Extremely difficult experience this morning. I sent a package via certified mail from my local post office. As of Dec. 26 it has still not been delivered. My local post office told me I could bring my certified mail receipt and ID to Bowling Green, and retrieve my package. This package contained a check for a large sum of money. The staff at the counter refused to give me my package. My husband and I asked to speak to the postmaster. He refused to come out of his office. We were told repeatedly that we would need to wait until he finished what he was doing. We were then told he was in a conference call. After much persistence, and nearly an hour, he finally authorized the staff to release the package to me. This was a very important check that was mishandled. The fact that the postmaster showed zero concern for us was beyond poor customer service.
- LALaureen A-PDec 8, 20255.0The employees here are always friendly and helpful. I was quite impressed recently when my 4 year old granddaughter and I visited the post office to mail a letter to Santa. I did not see the big red box labeled Letters to Santa that I remembered from the past so I asked one of the employees. She was kind enough to go in the back and find a metal box that said “Letters to Santa” on it. It must have required some hunting in the back because we did wait for several minutes. It was well worth the wait judging from the look on my granddaughter‘s face.
- JWJesse WoodhullDec 3, 20251.0All of my mail and packages were delivered but one very important one which was picked up at the same time as every thing else yet didn't get delivered. Also your 800 number is bs and its lole trying to reach the president to get a person when I finally got a hold of an actual person they gave me ualls number I called 15 times in a row no one answered it just hangs up on me. This is bs and needs to be corrected
- JLJamie LeighNov 21, 20251.0Very slow. Never answers their phone. Took them over 2 weeks to make a mailbox key. Overall just very disappointed and dissatisfied.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the USPS location at 5300 Scottsville Rd?
You can send mail and packages, buy money orders, rent PO Boxes, apply for passports, purchase gift cards, and more at the USPS at 5300 Scottsville Rd.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time U.S. passport applications and offers passport photo services by appointment.
Do I need an appointment for passport services at this USPS?
Most passport services require an appointment made via the online scheduler, though limited walk-in hours may be available at select locations.
What are the operating hours of the USPS at 5300 Scottsville Rd?
The post office is open Monday to Friday from 8:30 AM to 5:30 PM, Saturdays from 9:30 AM to 2:00 PM, and is closed on Sundays.
Can I rent a PO Box online and access it at the Bowling Green USPS location?
Yes, you can search for and reserve PO Boxes online. Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but check local hours to be sure.
How much does a passport photo cost at this USPS location?
The fee for a passport photo is currently $15.
Are there any nearby banks where I can access ATM or banking services after visiting the post office?
Yes, nearby banks include U.S. Bank ATM, South Central Bank, FirstBank, and Farmers National Bank where you can access ATM and banking services conveniently.
If I need to send money or do money transfer services, is there a nearby location?
You can visit Western Union nearby for money transfer services, located close to the USPS at 5300 Scottsville Rd.
Are there any grocery or convenience stores close to this USPS location for quick shopping?
Yes, IGA Express and Dollar General are nearby for grocery and convenience shopping.
What nearby places can I visit for fitness or recreation around the USPS location?
You can visit Vette City Crossfit and Thoroughbred Sports Academy nearby for fitness and recreational activities.