United States Postal Service

3.0
72 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 222 Glades Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
222 Glades Rd, Berea, KY
40403, United States

Hours

Reviews

3.0
72 reviews
5 stars
29
4 stars
6
3 stars
3
2 stars
4
1 star
30
  • DD
    Deborah
    Dec 12, 2025
    1.0
    Cannot contact them directly. Automated phone system needs a lot of work. Postal Carrier is careless of the mail. Full = one item crushed flat, letters in all directions, when I straightened the letters and flattened package it was less than half full. The main problems with this are the flattened package and the package they supposedly would try to redeliver according to Amazon, but in tracking it was left up to me to rearrange delivery thus the complaints about their Automated system. Let people talk to a real person if it is more than yes no responses....entering 19 numbers when they give space for 5 is impossible.
  • II
    Itsafayelife
    Dec 9, 2025
    1.0
    This post officeThe workers have been great, always kind my review is for Usps. They have misplaced two packages of mine this month and it's just the 9th. Tracking literally shows them playing hot potato with these packages. For example, I have a package that's headed to new york.They've sent it back and forth between knoxville and lexington, three times. The other was in LA for 2 weeks arrived in November. The destination was LA. They increased the shipping but can't even ship in the correct direction. I WANT MY MONEY BACK!
  • NR
    Noel Russell
    Dec 8, 2025
    1.0
    may not be worst in country, bur definitely in top 3worst. get about half of what we order. have pictures to show it was delivered there, but can''t find it. no one can answer, only thing they good at is increasing rates. have lived in same place forty years, and had po box since 1964. my rating would be minus 3 stars. definitely needs changes!!!!! noel russell
  • DG
    David Gootee
    Dec 5, 2025
    1.0
    Won't even answer the phone, postal driver is rough with the mail threw a heavy package on a crin driveway and mail was scattered on the ground
  • FR
    Franklin Rossi
    Oct 25, 2025
    1.0
    Absolutely the worst mail carriers, I have ever seen, almost every package I receive is stuffed in my mailbox with them knowing they are crushing and damaging the package, this is completely unacceptable and I will be going online to file a complaint, evidently to get this issue resolved, you have to go a step above the local office because after contacting them, they don't give a crap!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.