The UPS Store

3.4
159 reviews

Business Details

8918 W 21st St N, Wichita, KS
67205, United States
(316) 729-4646
https://locations.theupsstore.com/ks/wichita/8918-w-21st-st-n

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2956 in Wichita offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Nw Corner Of 21st & Tyler.

Details

  • DeliveryNot available

Location

The UPS Store
8918 W 21st St N, Wichita, KS
67205, United States

Hours

Reviews

3.4
159 reviews
5 stars
88
4 stars
9
3 stars
2
2 stars
5
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences highlighting a lack of professionalism and poor communication.

Efficiency

Some reviews praised the speed and efficiency of service, particularly for Amazon returns, noting quick processing times.

Employee Attitude

Numerous reviews indicated that employees often appeared unhappy or unmotivated, impacting the overall customer experience.

Management Issues

Several customers expressed dissatisfaction with the management, citing unprofessional behavior and a lack of accountability for staff actions.

Convenience

Despite the negative feedback, some customers found the location convenient for their shipping and return needs.
  • PD
    Paul Dotson
    6 days ago
    5.0
    The line moves so quickly in my ups store and the ups delivery guys always are great during drop offs at our home.
  • MM
    mark
    Jan 30, 2026
    5.0
    Recently visited one of the store locations and found it convenient that I could purchase a shipping box and forward a shipping label I had to the store for the associate to print out all the way to having my item packaged and shipped out. It made the process very simple that I didnt need to go somewhere to buy material or have to print out a label other than at my office
  • JL
    Jeff Laing
    Jan 30, 2026
    1.0
    Crazy rude employees, if you don’t care that much stay home.
  • CS
    Christina Swedberg
    Jan 20, 2026
    5.0
    I arrived at the store at 6:27 pm three minutes before closing. My son left his winter coat at home after coming home from college for winter break, and we have a winter storm headed our way. Cedric (hope I’m spelling that right) was there at the counter to help. In my haste to rush in, I forgot my phone that contained my son’s address. After telling this to Cedric he told me it was alright to grab it. I can’t tell you what that meant to this mother’s heart. So nice to know UPS workers care about their work and he was willing to stay late to help me.
  • JW
    Jared white
    Jan 9, 2026
    1.0
    The person at the front desk said they are "too busy" too answer their phone. I had to drive all the way to the store to correct a shipping mistake but it still didn't get corrected, so I'll have to drive there again tomorrow. Bull

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:30 AM - 3:30 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2956 in Wichita offer?

The UPS Store #2956 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and more.

Brand Certified Facts from The UPS Store

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Certified February 01, 2026Yext Knowledge Graph
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