The UPS Store

3.4
148 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2956 in Wichita offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Nw Corner Of 21st & Tyler.

Details

  • DeliveryNot available

Location

The UPS Store
8918 W 21st St N, Wichita, KS
67205, United States

Hours

Reviews

3.4
148 reviews
5 stars
80
4 stars
9
3 stars
2
2 stars
5
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of professionalism.

Efficiency

Some customers reported quick and efficient service, especially for Amazon returns, while others experienced delays and issues with package handling.

Staff Attitude

A significant number of reviews mentioned a negative attitude among employees, with some customers feeling belittled or ignored during their visits.

Management Issues

Several reviews pointed to poor management practices, including a lack of accountability and failure to address customer complaints effectively.

Convenience

Despite the negative feedback, some customers appreciated the convenience of the location and the ease of returning packages.
  • JB
    Jessica Brooks
    Oct 25, 2025
    1.0
    Tried doing an Amazon return, but the box was delivered in pretty poor shape. The one short haired female employee was extremely rude to us over the box condition and talking over the two very kind male employees that were helping us initially. Won’t be coming back to this location. I’d rather drive across town
  • MS
    Marty Spangler
    Oct 21, 2025
    5.0
    The staff are always friendly and helpful. Overnight delivery. The cost isn’t too much if you box it yourself. There’s always one close by
  • CK
    Camille Kluge
    Oct 20, 2025
    5.0
    Fast friendly services from enough employees to get in & out fast!
  • SV
    S V
    Sep 21, 2025
    1.0
    The people here are rude, most don't speak and just point to the scale for you to put your package on it. They even ignored my question at a recent visit You are still customer service.. or did you forget? I now drive out of my way to go elsewhere as I refuse to be treated like catle. I spoke with the manager who said she would address this but on my last attempt to drop off a package another employee did the same thing right in front of her and she did absolutely nothing. Get a clue people....
  • SB
    Suzanne Bailey
    Sep 13, 2025
    1.0
    Everyone one here is so rude!! Every time I come to this location, it doesn’t matter who is “ helping” me, they have all been extremely rude!!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:30 AM - 3:30 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2956 in Wichita offer?

The UPS Store #2956 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and more.