The UPS Store

3.2
142 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1315 in Wichita offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Tallgrass Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
2250 N Rock Rd, Wichita, KS
67226, United States

Hours

Reviews

3.2
142 reviews
5 stars
70
4 stars
5
3 stars
4
2 stars
9
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.

Efficiency

Many customers appreciate the quick and efficient service, often being able to complete their tasks in a timely manner.

Pricing Issues

Several reviews mention dissatisfaction with pricing, particularly regarding charges for packaging and shipping services, which some customers find excessive.

Staff Knowledge

While some staff members are noted for their helpfulness and knowledge, there are instances of staff being unhelpful or dismissive, leading to frustration among customers.
  • VV
    Vince Olden (VJO)
    5 days ago
    5.0
    There was a line but with 3 employee helping it went quick . They all seemed like they new what they were doing .
  • KS
    Kelley S
    Dec 19, 2025
    5.0
    They are friendly and gave me options on how to send a package out.
  • TB
    Tobias Boon
    Dec 16, 2025
    1.0
    This isn’t a reflection of the branch itself, rather of the company itself. I had a package that is pending a pick up which required a signature. The package was an urgently expected one and the time provided was a time where nobody is able to sign for it. I had called and explained the situation but they decided to throw me back and forth towards them and the sender. All the calls I made to their customer service had me talking to someone who is disrespectful and talked over me CONSTANTLY. I understand ensuring that product and items are not lost but the rigidness and inability to provide more options for situations like this is ridiculous, on top of that, over the phone customer service staff that is utterly rude with 0 intent on fully resolving issues.
  • GH
    Ginger Hurst
    Dec 9, 2025
    5.0
    They were very helpful. I hurt my back and they helped me carry the packages
  • VR
    Victoria Reed
    Nov 29, 2025
    1.0
    I went here to drop off a small package and both employees told me they couldnt take my package because they arent a post office. Not sure what this building is then.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the main services offered by The UPS Store in Wichita?

The UPS Store offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more to meet your mailing and business needs.