United States Postal Service

2.1
149 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 22015 W 66th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
22015 W 66th St, Shawnee, KS
66226, United States

Hours

Reviews

2.1
149 reviews
5 stars
29
4 stars
8
3 stars
5
2 stars
8
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, leading to a negative experience.

Delivery Issues

Frequent complaints about packages being delivered to the wrong address or not delivered at all.

Long Wait Times

Customers consistently mentioned long lines and slow service at this location.

Mixed Experiences

While some customers had positive interactions, particularly with passport services, these were overshadowed by numerous negative reviews.
  • KA
    Kattleya Arrieta
    Dec 23, 2025
    1.0
    Son horribles en este lugar, la atención es muy mala
  • CX
    Carol Xie
    Dec 19, 2025
    1.0
    Horrible experience! Will never go back there again. Very rude staff and not helpful. Not friendly environment and make me feel like i was begging him or something. There are so many similar business/stores that we would like to go but never this one.
  • JM
    Jonathan Mcmurray
    Dec 5, 2025
    1.0
    I would give it a zero if I could! Literally spent 30 minutes there while some guy argued about sending some stupid envelope to China only deciding not to. In the mean time there's only 1 working mail cause the other is doing passport. And when that clerk is done helping the guy sending something to china, she has to leave!! So now the 15 people waiting in line has to wait for the clerk doin the passport to finish. In the meantime some lady comes from that back and says if you have a label and don't need a receipt to bring your package up. Well I need a receipt...finally get to the front and the leady helping me says that next time I can just use the kiosk if all I need is a receipt! 🙄😑 So why aren't we just yelling that out??!! Please privatize the post office and stop wasting our money!!
  • SS
    Sue Schwegman
    Oct 11, 2025
    1.0
    They delivered a package to the wrong address, an expensive package that had to be signed for, and won't take responsibility for their mistake. They clearly did not look at the zip code...because we have lived here for over 20 years. So now we have to reach out to the seller because the post office stinks, and won’t help correct their mistake. I also had an appointment for to get a passport, it's one of the few locations that do the pictures too. They called me the day before to cancel my appointment, and told me I could go to a walk in one...that was about 45 minutes away. And of course he just thought it was no big deal...it was a big deal, and delivering the package to the wrong location is also a big deal, one that cost hundreds of dollars is a very big mistake. It's by far the worst post office in the KC area....ya'll have been warned.
  • AJ
    AJ January
    Sep 20, 2025
    5.0
    I used click n ship to get a shipping label, which I had printed off at the post office. The attendant was very informative and friendly, and the service was quick.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.