The UPS Store

Reviews

• CT

  Connie Trotter

  Mar 28, 2026
  5.0
  The UPS Store at 151st & Metcalf in Overland Park, Kansas is an outstanding store to handle your package mailings. After several mailing disasters to my family members with USPS, I now only take my packages to the USPS Store to this location. Their staff is awesome!
• DM

  Debbie Myers

  Mar 18, 2026
  5.0
  wanted to write a message to the UPS store located at 151st and Metcalf. My daughter and I went to this location today to ship luggage. We were given such outstanding customer service from Jimmy K. He spent extra time helping us with these awkward items. He was incredibly patient throughout the whole process. It was a difficult Ebay shipping nightmare and his kindness and support made all the difference. Thank you Jimmy! Debbie M
• DL

  Damien Loewen

  Feb 26, 2026
  1.0
  The owner of this store is very rude and inconsiderate. I would never come back to this store ever!
• MR

  Matt Redhair

  Feb 4, 2026
  5.0
  Friendly staff and very helpful
• JR

  J Reef

  Jan 9, 2026
  1.0
  The absolute worst. Do not bother taking out any type of insurance. They will ignore you and tell you that UPS Corporate and the franchise stores are separate. You pay for insurance. Jump through 50 hoops provide everything they ask and they deny you without any reason. I am now forced after 6 months to file a complaint with the insurance commissioner and DOT. Probably will have to sue them. This is fraud. The tactic is clear. Wear you out requesting endless information and drag it out so long you give up. Ship FedEx. Stay away from this store and company. I have been a customer for over 25 years. Very disappointed!