United States Postal Service

1.9
233 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 12433 Antioch Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12433 Antioch Rd, Overland Park, KS
66213, United States

Hours

Reviews

1.9
233 reviews
5 stars
41
4 stars
5
3 stars
10
2 stars
7
1 star
170

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with employees described as rude, unhelpful, and dismissive.

Delivery Issues

Many customers reported significant problems with mail delivery, including lost packages, delayed mail, and incorrect deliveries.

Long Wait Times

Customers frequently mentioned long lines and slow service, often with only one clerk available to assist a large number of patrons.

Lack of Communication

Customers expressed frustration over the inability to reach the post office by phone and the lack of timely updates regarding their mail.

Inadequate Facilities

Several reviews noted issues with the post office's facilities, including malfunctioning self-service machines and insufficient stock of necessary supplies.
  • JC
    Julian C.
    6 days ago
    1.0
    Impossible to speak with a human on the phone at this location.
  • AK
    alaya Khan
    Jan 2, 2026
    1.0
    Never find secure location always i have to go pick up my parcel from office and they are unprofessional
  • AR
    Amanda Russell
    Nov 25, 2025
    1.0
    Why is it that when something is mailed across the entire Metro area from right here in KC, our area is always the last to receive? I'll tell you why .. this post office is garbage. I have had so many issues with mail not coming on time or sometimes ever. There are actually way too many to even try to itemize. Please somebody important take notice and turn this around for the sake of all of us who don't have a choice but to get our mail from here. I miss the days where the post office position was actually a position of pride.
  • ME
    Maddie Elliott
    Oct 20, 2025
    1.0
    I have truly dealt with a more rude post office ever. Zero patients awful customer service. These employees need to find different jobs if they are miserable enough to treat people this way. Do better.
  • PR
    P Rob
    Sep 19, 2025
    1.0
    If I could give -5 I would. I have received mail 4 out of the last 12 business days! All this despite having informed delivery notices each days showing I should have received 16 pieces of mail in the last 5 days! I have received 4 pieces of mail. I am missing a US treasury check, a letter from Federal Workrers Medical program and a rebate check of $50 today. They are not singling me out. At the very least it is 2 or more blocks of my neighborhood. I have made numerous complaints via Usps website with nothing but lies and false promises. Oh and the same form letter via email 3 times! Unfortunately not all communication can be handled digitally. Believe me I wish it could.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.